Our Splendid Family

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Who we are...
What we do...
What we look for...
How we make a difference

Who we are...

We are Splendid Hospitality Group, the operator and developer of a portfolio of 20 hotels with over 2,000 bedrooms. We are one of the UK's fastest growing privately-owned hotel groups and have made a name for ourselves through our design, construction and operation of a full range of hotel styles and locations across the UK, ranging from limited service to luxury.

Our portfolio includes the 5 Star Conrad London St James, the 292 guest room Hilton London Bankside situated in the heart of London's vibrant Bankside and Yorkshire’s only 5-star hotel the Grand Hotel & Spa in York.

The Splendid Family cover a wealth of experience across a variety of talents ensuring that our group is well positioned to achieve our vision to be a Centre of Global Excellence for hospitality, and an Employer of Choice.

What we do...

Extraordinary experiences are created when you go out of your way for someone. Everything we do is focused on genuine care, turning excellent service into lasting memories.

Stuart Bailey – Chief Executive Officer

There are 20 different hotels in our current portfolio spread from London across to Bristol and up to Edinburgh. Our group enjoys the support of major brands such as IHG, Choice, Accor and Hilton.

Our success depends on the strengths and skills of our people we work alongside in our Splendid Family. Everything we do starts from the ‘Splendid Hospitality Way’ which is our way of looking after everybody to help them succeed, have fun and keep guests and other staff members happy. From our senior team, right across all of our hotels, everyone is committed to the ‘Splendid Hospitality Way’. It works! If you are happy at what you do, it’s easy to deliver genuine service and create those extraordinary experiences.

What we look for...

We look for talent, passion and a genuine desire to work with people.

Talent comes in many forms and we aim to help you unlock skills you may not know you have yet!

The scope of opportunities within Splendid is fabulous. So, whether you have worked in hospitality or not, we are keen to meet like-minded people to help us grow our ever-developing business.

Creating a peak performing Team is not just about having the best talent for hotels, it’s about continually challenging yourself and each other to ensure we are being the best each and every day.

Louise Wright – Group Director of Sales & Marketing

Our family...

We genuinely care for one another here. We are a happy family and this shows in all the awards we win across the industry.

Our first responsibility is to our Family Members, without them there is no Splendid story and there are no lasting memories for our guests. We are a very diverse workforce and are proud to have developed some of the industry’s rising stars.

Louise Phelps – Group Talent Manager

Take a peek at some of our Splendid Family and their Splendid Stories here.

How we make a difference

The Splendid Family is diverse and inclusive, working with great partners such as; The Princes Trust, MENCAP, Springboard, Armed Forces Covenant and many more to support those looking for employment.

We are also a Disability Confident employer.

We take our commitment to our communities very seriously, We are committed to creating an environment in which everyone has the opportunity to flourish. Our hotels are all friends with their neighbours and support local charities. See the latest news from us here.

Our Vision

Simply to be the best at Creating Extraordinary Experiences.

We have the vision to continue to grow our portfolio and our people. It is our vision to strengthen our position in the full service and select service markets as well as enter emerging markets such as long stay. Our vision to find and continue to develop the best talent in the market place remains firm. The SHG purpose of ‘impacting lives’ and to create ‘extraordinary experiences’ is the driving force for the vision. In a constantly changing world, maintaining a vision that is fit for purpose and enables growth, stability, direction and excitement is the ongoing challenge of the SHG board.

Stuart Bailey, CEO

Our Purpose

Splendid Hospitality Group is a family run business with people at the very heart of its success. Its purpose, simple; to impact lives, create extraordinary experiences, care and get better every day. The Splendid Hospitality Way is the foundation of how we exist.

Mr Nadeem Boghani; Mr Shiraz Boghani

Our Way

Our first responsibility is to our people who make up the Splendid family. This means we all commit to;

  • Being the best
  • Making responsible descisions
  • Keeping promises
  • Treating others, the way they would like to be treated
  • Continually challenging ourselves and each other

Our Commitments

Customers

Everything we do to meet the needs of our guests every day is focused around genuine care and turning excellent service into extraordinary memories.

Suppliers & Communities

We are committed to creating an environment in which everyone has the opportunity to flourish. Our hotels are all friends with their neighbours and support local charities.

Shareholders

It goes without saying that our responsibility lies with our shareholders too and we are committed to enabling our business to make a sound profit and continuously improve.