Splendid Family

Ben Morcombe

Deputy General Manager

My name is Ben Morcombe, I am the Deputy General Manager of The Grand Hotel and Spa in York. I have worked in hotels for the past 18 years, starting out as a part time bar man whilst I studied for a Politics degree, I ended up never leaving the hospitality industry.

My main interests are sport and my two dogs. I love watching and occasionally playing all manner of sports, but have supported Arsenal since birth and held a season ticket for 15 years. I also like to get out on the golf course as much a possibly, and keeping fit at the gym helps me relax after a day at work.

I worked at the Cedar Court Grand Hotel before it was purchased by Splendid Hospitality Group and renamed The Grand Hotel and Spa and has since undergone a £25 million pound refurbishment project.

I believe Splendid is all about its people, they are at the heart of all things within the organisation. Most companies claim to put its people first, but Splendid genuinely delivers on this. You feel part of a team not just in your own hotel but in the wider group – be that the Splendid Family Facebook page, the Splendid values, people plans, training and development and awards ceremonies, but also the genuine care and warmth you are always shown by your colleagues in sister properties.

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What’s something that you have done at Splendid that you’re really proud of?

It is hard to pinpoint a single achievement but completing a course Cranfield University was one of the highlights. I was lucky enough to be selected from thousands of applicants to gain a scholarship through the master innholders which has allowed me to develop my career to the next level. Without the support of the wider Splendid Family in my nomination process this wouldn’t have been possible.

If you could describe Splendid in 3 words, what would they be?

Innovative, Collaborative and Diverse

What opportunities have you had here that you didn’t expect when you joined the business?

I have been able to learn and develop at a speed I wouldn’t in any other organisation. I have learnt from some great people and know that they are invested in my future.

What’s your working pattern/everyday schedule?

One of the joys of hospitality is being able to work a variety of hours, so I have no set schedule or pattern, which means I can be flexible both inside and outside of work.

What does it mean to be a part of the Splendid Family?

It means you have a like-minded group of people that you know you can call on for support, direction and to be challenged.

What do you love most about your team and the Family?

How welcome you are made to feel at every hotel in the group, no matter who you are or what your role is you are recognised and made to feel part of a wider family, the Splendid Family.

What has been the most valuable thing you have learned during your time at Splendid?

There are so many passionate people in our industry that want to succeed and work to be the best, if you harness all that energy in one direction great things can happen.

How do you think Splendid has changed you since joining the family?

It has helped me see how important floating ideas and all the challenges you face with like-minded people can open your eyes to new ways of doing things or improvements that can be made in the business.

What do you love about working at Splendid Hospitality Group?

The People.

Is there a specific project you have worked on here that has really impacted you or the company?

The opening of The Rise Restaurant, Bar and Terrace has changed the perception and attitude towards 5-star hotels. Its shown that great food and service can be done in a relaxed environment and whilst having some fun. We encourage a really different way of thinking when it comes to warmth of welcome.

If you could give whoever is reading this one piece of advice, what would it be?

Never give up – it is easy for people to see fault in things and show you what is wrong but rarely are people able to have the resolve to fix it. You can spend a life time being someone who points out faults and problems, or be someone who delivers change and results.