Splendid Family

Garrie Ross

Food & Beverage Operations Manager

My name is Garrie Ross, and I am originally from Carnoustie, Scotland.

I started my career in hospitality 26 years ago bottling up in pubs in my local area. I have worked in various pubs and clubs in my earlier years, and got into hotels at the age of 25. I have worked in 3-star 4-star and 5-star properties holding numerous positions ranging from F&B to Front Office and Revenue. My main passion is the Food and Beverage operation.

I went back to college at the age of 30 and I finished a HNC in business studies.

I have two children Gracie 9 and Oliver 6 they are my world, Oh and QPR FC I am football crazy! Spending time with my children and watching Football are my hobbies and one of my secret talents is that I can Juggle.

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How did you find your way to Splendid, what lead you here?

I applied for a Bar Managers job 2 and half years ago as I wanted to make a step into the 5-star hotel market the rest is history!

How would you describe the culture at Splendid?

It is very much like a family culture and we definitely look after our own here you can see that from the internal promotions that happen.

What’s something that you have done at Splendid that you’re really proud of?

I am really proud of how I grew the bar at Conrad and raised its profile and the Team we have all created her at the CONRAD! And I am very proud to be part of the Splendid Family.

If you could describe Splendid in 3 words, what would they be?

Down – To - Earth.

What opportunities have you had here that you didn’t expect when you joined the business?

I have had the opportunity to work with super talented individuals and a great career progression.

What’s your working pattern/everyday schedule?

I have work-life balance for the first time in my hospitality career! I work 5 days a week roughly 9 or 10 hours a day.

What do you love most about your team or the Splendid Family?

Their support, knowledge and respect.

What has been the most valuable thing you have learned during your time at Splendid?

Family Values in work and Out and the key to success is our People!

How do you think Splendid has changed you since joining the Family?

It has definitely given me a better family life and I have my work-life balance back.

Name something that’s on your bucket list?

To go to the world cup and watch Scotland with my DAD!

How do you think Splendid has changed you since joining the Family?

The fact I can be myself.

Is there a specific project you have worked on here that has really impacted you or the company?

I think the project I was set regarding the Blue Boar Bar by Mr Bailey at my interview, which was to increase the revenue and raise the standards and have a happy team, I certainly achieved that.