Splendid Family

Raoul de Souza

Deputy General Manager

I am Raoul de Souza, I was born and brought up in Goa, India. As Goa was a Portuguese colony until the 1960’s, during my child hood I was fortunate to grown up with a mixture of European and Indian influences, as the state was still forming.

As a young couple, my wife and I took the decision to move to the UK when she acquired her Portuguese nationality, and at the time, it was mainly for a better lifestyle.

I worked at the Taj group of hotels in India, in 4 of their properties in different states, I then moved with the same company to run banqueting at the Taj Sheba in Yemen, before moving to the UK.

I studied Hotel Management in Goa, which definitely taught me the basics to have the ability to run some great events and to ensure our guests have good experiences in our bars and restaurants.

Outside work my favourite hobby is gardening. Recently I have started cycling… I love reading The Sunday Times and enjoy a pepperoni Pizza with my children. I love spending time with my family.

My passion is Hospitality! l absolutely love taking care of guests and ensuring everyone is having a good time, creating memorable experiences. I still have guests visiting me who I met 12 years ago in my previous work place.

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How did you find your way to Splendid, what lead you here?

James Clarke, my GM asked me if I would join him to the opening of the brand-new Hilton Bankside, I always worked for Marriott, however his call was more than enough. I then met Stuart Bailey at the Conrad St James. These were the two leaders that led me to Splendid Hospitality Group.

How would you describe the culture at Splendid?

We are truly a Family, we are a small company and have started a very long journey a few years ago. We have seen some tough times and some very good times, we go through these with a smile on our faces as we know we can rely on one another.

What’s your working pattern/everyday schedule?

My work and family are my life, I treat this business as my own. When I come to think of it, if it was my own I may have taken it a little easier. There is no rest for the wicked, however at Splendid we do teach our selves how to rest, to sharpen ourselves up to come back stronger and I do get my breaks.

What does it mean to be a part of the Splendid Family?

I feel I am a good leader in the Splendid Family, I do have a lot of team members looking up to me for advice and how to go about things not only at work, but also in their personal lives.

It’s very refreshing to have the Family feel to our business, and bring this into our business ethics.