Splendid Family - Assistant Restaurant & Executive Lounge Manager (1851)

Assistant Restaurant & Executive Lounge Manager

  • Department:
    Food & Beverage
  • Position Commitment:
    Full Time
  • Location/Hotel - click here for more information on the property:
  • Vacancy Reference:
  • Salary:
Assistant Restaurant & Executive Lounge Manager

Our 5 star Hilton London Bankside property is looking for a Full Time Assistant Restaurant Manager to join our award-winning team.

Located between the Southbank and Borough Market, a stone’s throw away from the Tate Modern, OXBO Bankside is one of the best restaurants in London. Spacious and modern, the menu is packed with popular flavours from around the world.

We’re offering

  • Competitive pay rate / salary
  • 28 holiday days (pro rata (for part time))
  • Part time, flexible contract or Permanent, full time contract
  • 24/7 Employee Assistance Programme for you and your family
  • Heavily discounted hotel stays with Hilton Hotels Worldwide and food & beverage discounts
  • Development opportunities within one of the UK's fastest growing privately-owned hotel groups
  • Amazing high street and lifestyle savings for you and your family

Being a key part of the Splendid family, all our team members need to be able to promise to:

  • Be the Best;
  • Make Responsible Decisions;
  • Treat Others, the Way They Would Like to Be Treated;
  • Continually Challenge Yourself and Each Other.

Position Purpose

  • This role will involve supporting the busy OXBO and Executive Lounge team, being responsible for achieving revenue and Key Performance Indicators, guest and employee satisfaction and financial performance of the department.

Key Responsibilities

  • Responsible for the management of all aspects and functions of the food and beverage operation throughout the restaurant and executive lounge in accordance with the brand standards.
  • Analyse guest insights to identify and meet customer expectations.
  • Supervise and co-ordinate daily operation of beverage set-ups and service to ensure client specifications have been met, liaise with kitchen and F&B Manager to cover all aspects.
  • Provide food and beverage service to guests in a professional and courteous manner consistent with established standards and levels of excellence
  • Consistent check of food and beverage quality, and presentation.
  • Monitor costs on a daily basis and work closely with the Restaurant Manager.
  • Control effective purchasing and ordering activities to optimise service and profit performance.
  • Control restaurant processes including stock, finances and beverage menu selection
  • Direct day-to-day staffing levels to cover business demands.
  • Participation and input towards F&B Marketing activities.
  • Ensure compliance with all relevant governmental regulations and certifications.

Person Specification

  1. Knowledge, Skills & Abilities
  • Preferred –
    • Excellent command of spoken English
    • Strong customer focus and ability to engage and connect with guests
    • Ability to multitask and prioritise
    • Flexibility to work a variety of shift patterns
    • A desire to provide exceptional customer service
    • Ability to work well under pressure in a fast-paced environment
    • Excellent attention to detail
    • A high standard of personal presentation
    • Confidence, professionalism and welcoming personality
  •  Exceptional –
    • Ability to speak additional languages is highly desirable
    • Strong leadership skills; having worked in a supervisory role previously is an advantage
    • Excellent planning and organizing skills, ability to multi-task and meet deadlines
  1. Proven Experience/Education Level
  • Previous experience working in Food & Beverage, preferably within luxury hotel properties
  • Record of success in F&B, specifically the ability to deliver profit, control costs, and build customer loyalty

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Hilton London Bankside
2-8 Great Suffolk Street, London, United Kingdom, SE1 0UG
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