Splendid Family - Cluster Sales Manager (1265)

Cluster Sales Manager

  • Department:
    Sales, Marketing and Reservations
  • Position Commitment:
    Full Time
  • Location/Hotel - click here for more information on the property:
  • Vacancy Reference:
  • Vacancy Start Date:
    25 March 2019
Airports Cluster Sales Manager

London Airports Cluster Sales Manager

Covering the following properties:

  1. ibis Styles London Heathrow Airport East – Pre-Opening Sales Manager (Opening September 2019)
  2. Holiday Inn Express London Gatwick Crawley
  3. A New acquisition in to the SHG Portfolio soon to be announced!

Position Commitment

  • 40 Hours per week
  • Role can be based in Heathrow, Gatwick or Central London at our Risborough Street Offices in Southwark.
  • Very Competitive Salary, 20 Days Annual Leave + Bank Holidays + 20% Bonus

What we’re looking for:

Look no further than this if you are an exceptional, pro-active sales person, a true go-getter of business, expert at building relationships, who would love to join our ever-growing Splendid Family at an exciting time within the business.

We are looking for a Cluster Sales Manager to cover three key hotels. You will be a Sales Executive or Manager in a single property or multi property role. You will be excited by driving business in to three completely different hotels in airport locations. Your role will include but not limited to, building a pipeline of opportunities, local account management, telephone prospecting as well as heading up projects to drive top line revenue for three Splendid Family hotels.

Reporting to the Regional Director of Sales you will be provided with excellent learning & development opportunities along the way not to mention making your own learning and development commitments every day.

Working with intermediaries and direct bookers you will maintain and convert a consistent pipeline of opportunities, be an ambassador of the Splendid Family and be prepared to travel nationally visiting hotels, stakeholders or prospective decision makers.

Being a key part of the Splendid family, all our team members need to be able to promise to:

  • Be the Best
  • Make Responsible Decisions
  • Treat others, the Way They Would Like to Be Treated
  • Continually Challenge Yourself and Each Other

Position Purpose

  • Plan and execute effective sales activity for the hotels to ensure they deliver consistent and predictable top line results. 

Key Responsibilities

  • To be fully accountable and responsible for delivering top line budget for the cluster of branded hotels.
  • Take an extremely proactive approach to generate new business for the cluster of hotels and build strong and lasting relationships with existing clients to grow market share.
  • Plan and execute effective sales activities for all hotels within the cluster working to achieve each hotels unique market segmentation.
  • Work with the cluster revenue support to grow market share and deliver RGI targets at all hotels.
  • To deliver growth in key market segments in line with the individual hotels budget and pipeline target.
  • Actively engage with the brand sales teams and be a brand ambassador for SHG promoting the wider portfolio.
  • Driving loyalty and repeat business through effective account management.
  • To represent the hotel in various trade shows and other industry events.
  • A focus on generating new business leads.

Ideal characteristics of the successful candidate:

  • A natural “go getter” of business, upbeat and enthusiastic.
  • A self-motivated, driven, results orientated manager with a proactive attitude.
  • Displays high integrity and honesty.
  • The ability to build relationships quickly, collaborate and work as a team.
  • Strong commercial acumen.
  • Exceptional attention to detail, leaving no stone unturned.
  • Excellent leadership and coaching skills.
  • A sales leader within hotel / business travel sales.
  • Exceptional listening and communication skills, both verbally and written at all levels of the business.
  • Having strong emotional intelligence.


  • An understanding of the Corporate, MICE & Leisure markets in the hospitality industry.
  • Proficiency in Brilliant, Opera, FOLS and Salesforce.
  • At least 1 year in a proactive sales role either from a hotel background or similar
  • Airport market experience could be a distinct advantage.

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ibis Styles Heathrow Airport East
366 Great West Road, Hounslow, United Kingdom, TW5 0BD
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