Splendid Family - Conference & Events Manager (1796)

Conference & Events Manager

  • Department:
    Food & Beverage
  • Position Commitment:
    Full Time
  • Funding Source:
  • Location/Hotel - click here for more information on the property:
  • Vacancy Reference:
  • Salary:
Funding Source:
  • The Grand York

Work at York’s finest address, The Grand York, and be a part of creating five star experiences for our guests. We pride ourselves on offering true Yorkshire hospitality in grand surroundings and welcome applicants who wish to help us achieve this goal on a daily basis.

The Grand York, is Yorkshire’s only AA accredited 5 star hotel and is housed in the former Headquarters of the North Eastern Railway. Following a recent expansion, our hotel now boasts 207 luxurious guest rooms, two restaurants – The Rise, and the 3 AA Rosette Restaurant, Hudsons alongside our 1906 Bar, exclusive White Rose Lounge, seven conference and events spaces, a spa and the a brand new Cookery School.

Conference & Events Manager


We are looking to recruit an experienced Conference & Events Manager who will ensure the smooth running of all our conferences and events.  In return for your knowledge and skill....

We’re offering

  • Competitive salary
  • Full time, permanent contract
  • 20 days annual leave + bank holidays
  • Heavily discounted hotel stays and food & beverage discounts
  • Development opportunities within the Splendid Hospitality Group
  • An award wining benefits platform
  • Death in service benefit
  • Pension scheme
  • Meals on duty
  • Uniform

Being a key part of the Splendid family, all our team members need to be able to promise to:

  • Being the Best;
  • Making Responsible Decisions;
  • Treating others, the Way They Would Like to Be Treated;
  • Continually Challenge Yourself and Each other.

Position Purpose

  • The Grand is currently seeking an experienced and passionate Conference & Events Manager to join the Food & Beverage Management team. With 207 bedrooms, six conference rooms and a Grand Boardroom that can take up to 140, The Grand is a destination for leisure and business guests and a preferred wedding venue. 

Key Responsibilities

  • Oversee the day to day operations of the department, ensuring a hands on support is required for all key meetings, events and conference business. Ensuring 5* costumer service at all times.
  • Overall understanding of the departmental staffing structure, ensuring appropriate levels are maintained, including overseeing payroll costs and ensuring this is controlled and in line with the staff rotas
  • Review of all function sheets, food menus, room layouts and supplier information prior to the event taking place. Overall responsibility for the successful operation of all events, providing excellent experiences for our customers.
  • To drive a passionate and knowledgeable conference & events team, ensuring that quality time is spend with each staff member. Being in charge of recruitment, review process and development of the team. 
  • Develop a good working relationship with the Meetings & Events Sales team, attend pre and post event meetings to assist in the planning process to enhance the guest experience.

 Person Specification

1. Knowledge, Skills & Abilities

Conference and events experience within the hospitality industry is preferred

Must be Microsoft proficient

Exceptional customer service skills.

  •  Preferred - A true passion for hospitality is a must. Previous experience as a Conference & Events Manager
  •  Exceptional - First class 5* customer service skills with Conference & Events experience in a luxury environment.  

2. Proven Experience/Education Level

Basic literacy and numeracy skills  

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The Grand York
Grand Hotel, York, Yorkshire, United Kingdom, YO1 6GD
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