Splendid Family - Deputy General Manager (2134)

Deputy General Manager

  • Department:
  • Position Commitment:
    Full Time
  • Location/Hotel - click here for more information on the property:
  • Vacancy Reference:
  • Salary:

Deputy General Manager at the Holiday Inn Express London Gatwick-Crawley

We're looking for an engertic and experienced, guest service focussed Deputy General Manager to join the team at our 138-bedroom hotel with a focus on the guest experience, food and beverage service and maintaining the day-to-day operations of our busy airport location hotel.

What we offer you:

We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen to develop you’ll have the opportunity to explore the business with various career options. In addition, on offer:

  • 28 holiday days (pro rata for part time)
  • Automatic enrolment into a workplace pension scheme
  • Heavily discounted hotel stays and food & beverage discounts
  • Amazing high street and lifestyle savings for you and your family
  • Uniform
  • 24/7 Employee Assistance Programme for you and your family

About us:

Our hotel located in Three Bridges, Crawley is ideally situated for Gatwick Airport, Manor Royal Business District and Crawley Town Centre. Three Bridges station is just 10-minutes walk from the hotel and provides unrivalled links to Brighton and the South Coast, and direct connections to London via London Victoria, London Bridge, London St Pancras and further. Our hotel is ideally situation on the Fastway 20 bus route which connects us to Gatwick Airport 24-hours a day with regular busses every 20-30 minutes. Busses also connect with Crawley Bus Station and surrounding towns and villages. We offer an extensive on-site car park.

Your role in our family:

Key responsibilities to your role: 

  • To maintain day-to-day operational management of the hotel's departments
  • Undertake daily breifing with reception and housekeeping team
  • Maintain operational efficiencies of breakfast and dinner services
  • Assist Guest Service Supervisors with cover of Reception as required
  • Deliver and maintain excellent guest service scores and feedback
  • Understand and assist the GM in delivering financial targets for EBITDA and payroll

What happens next:

Does this role suit your skillset? Apply now, this takes seconds, you’ll just need to provide some contact details along with a CV.  Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, your experience and let us tell more about the Splendid group.

The Splendid Group is an equal opportunities employer, committed to hiring a diverse workforce and sustaining an inclusive culture.


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Holiday Inn Express, Gatwick (Crawley)
The Squareabout, Haslett Ave East, Crawley, United Kingdom, R10 1UA
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