Splendid Family - Deputy General Manager (2193)

Deputy General Manager

  • Department:
  • Position Commitment:
    Full Time
  • Location/Hotel - click here for more information on the property:
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Deputy General Manager

Operations Manager/Deputy GM - Holiday Inn Express York

As the Operations Manager, your key responsibility will be to manage the day to day operation of the hotel, in line with company policy and brand standards,produce staff rotas and manage costs in line with the business needs.

Reporting directly into the Cluster General Manager you will have strong management and leadership skills and a good eye for detail alongside a proven track record in driving consistent standards, and will actively guide, motivate and direct the whole team to ensure consistency of brand standards and a high level of performance and service delivery, leading to increased levels of customer experience. You will liaise with the senior hotel team to ensure departments work together cohesively and maximize business and profit.

The successful candidate will have at least 2 years previous experience within the hospitality/hotel industry. You will either be a current Operations Manager or Deputy GM looking for that next step up. 

You will be responsible for ensuring all Health and Safety requirements are met.

You will be required to ensure that all staff within each department are adequately trained and developed in line with company policy.

You will also be responsible for the Recruitment and Selection of your team and for managing any Employee Relations issues with the support of the Company People Team.

The successful candidate needs to be flexible in their working hours, approachable, team orientated with a vision the improve levels of service at all times. You must also be based in the York / North Yorkshire area.


What we offer you:

We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen to develop you’ll have the opportunity to explore the business with various career options. In addition, on offer:

  • 28 holiday days (pro rata for part time)
  • Automatic enrolment into a workplace pension scheme
  • Heavily discounted hotel stays and food & beverage discounts
  • Amazing high street and lifestyle savings for you and your family
  • Uniform
  • 24/7 Employee Assistance Programme for you and your family

About us:

The hotel is based on the outskirts of York, near Monks Cross, close to the A64 and access to the coast and city centre of York. The hotel has 49 bedrooms and a busy Toby Restaurant on site .  


What happens next:

Does this role suit your skillset? Apply now, this takes seconds, you’ll just need to provide some contact details along with a CV.  Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, your experience and let us tell more about the Splendid group.

The Splendid Group is an equal opportunities employer, committed to hiring a diverse workforce and sustaining an inclusive culture.

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Holiday Inn York East
Malton Road, York, United Kingdom, YO32 9TE
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