Executive Head Housekeeper

  • Department:
  • Position Commitment:
    Full Time
  • Funding Source:
  • Location/Hotel - click here for more information on the property:
  • Vacancy Reference:
  • Vacancy Start Date:
    21 January 2019
Funding Source:
  • The Grand York

Work at York’s finest address, The Grand York, and be a part of creating five star experiences for our guests. We pride ourselves on offering true Yorkshire hospitality in grand surroundings and welcome applicants who wish to help us achieve this goal on a daily basis.

The Grand York, is Yorkshire’s only AA accredited 5 star hotel and is housed in the former Headquarters of the North Eastern Railway. Following a recent expansion, our hotel now boasts 207 luxurious guest rooms, two restaurants – The Rise, and the 3 AA Rosette Restaurant, Hudsons alongside our 1906 Bar, exclusive White Rose Lounge, seven conference and events spaces, a spa and the a brand new Cookery School.

Executive Head Housekeeper

Do you have the ability, desire and commitment to being the best? Are you experienced with managing a Housekeeping team?

We are now looking for and Executive Head Housekeeper to join the wonderful team and The Grand Hotel, York.

Being a key part of the Splendid family, all our team members need to be able to promise to:

  • Be the Best;
  • Make Responsible Decisions;
  • Treat Others, the Way They Would Like to Be Treated;
  • Continually Challenge Yourself and Each Other.

Position Purpose

  • As a department head, our Executive Head Housekeeper directs and works with managers and employees to successfully plan, organise and execute all areas of luxury operations in Housekeeping department.  This is a highly visible role representing The Grand Hotel York and reports directly to Director of Rooms.

Key Responsibilities

  • Build, develop and support an efficient, solutions driven housekeeping teams that support and challenge each other
  • Manage all aspects of housekeeping operations with the focus on creating and delivering exceptional systems and processes and efficiency in delivering outstanding results
  • To achieve all agreed financial results through strategic planning and cost control
  • Ensure compliance with all housekeeping and H&S policies, standards and procedures
  • Ability, desire and commitment to being the best, learning and personal growth - To keep up with industry trends
  • Keeps housekeeping team focused on the critical components of operations to drive cleanliness in the hotel and the desired financial results.
  • Performs all jobs within housekeeping team as necessary.
  • Understands and operates the reservations system to read and utilise information and monitor hotel occupancy.
  • Ensures compliance with all Housekeeping policies, standards and procedures.
  • Conducts department meetings and continually communicates a clear and consistent message regarding the Housekeeping goals to produce desired results.
  • Identifies and analyses Housekeeping operational challenges and facilitates the development of solutions to prevent re-occurrence.
  • Creates, puts together and implements strategic plan for ensuring cleanliness of the hotel at all times.
  • Ensures staff is trained to comprehend and utilize housekeeping procedures and systems.

Person Specification

1. Knowledge, Skills & Abilities

  • Effective decision making skills
  • Strong problem-solving and organisation skills
  • Ability to acquire and maintain relationships e.g., associates, customers, vendors
  • Strong communication skills (verbal, listening, writing)
  • Ability to use standard software applications and hotel systems
  • Strong analytical skills
  • Effective conflict and change management skills
  • Strong customer relation skills

2. Proven Experience/Education Level

  • High School Diploma or equivalent required; Bachelor’s Degree preferred
  • Hospitality Management Degree beneficial
  • Managerial experience required
  • Knowledge of Opera PMS required
  • Financial management skills e.g., ability to analyse P&L statements, develop operating budgets, forecasting and capital expenditure planning
  • Extensive knowledge of Housekeeping operational procedures
  • Knowledge of overall hotel operations as they affect department


Does this sound like the perfect position for you? Apply here...we'd love to hear from you

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The Grand York
Grand Hotel, York, Yorkshire, United Kingdom, YO1 6GD
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