Splendid Family - Executive Lounge Associate (1305)

Executive Lounge Associate

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  • Department:
    Food & Beverage
  • Position Commitment:
    Full Time
  • Location/Hotel - click here for more information on the property:
  • Vacancy Reference:
    1305
  • Vacancy Start Date:
    26 February 2019
Executive Lounge Associate

Executive Lounge Associate

We are currently looking for a charismatic and optimistic Waiter or Waitress with a passion for service. Being part of the Executive Lounge Team at Hilton London Bankside will allow you to create exceptional memories for our guests in a friendly team environment.

Being a key part of the Splendid family, all our team members need to be able to commit to:

  • Being the Best;
  • Making Responsible Decisions;
  • Treating Others, the Way They Would Like to Be Treated;
  • Continually Challenge Yourself and Each Other.

Key Responsibilities:

When working as a Waiter/Waitress you will be the person in charge for the guest journey during our guest’s time in our Executive Lounge. You will also;

  • Have full knowledge of the food and drink offering in the Lounge
  • Be able to identify opportunities for up-selling and promoting when appropriate
  • Serve food and drink with professionalism and passion
  • Prepare the restaurant for service, and maintain a tidy and enjoyable environment at all times
  • Respond quickly to guest questions and requests
  • Contribute to shift briefings and have a good understanding of the hotel operation
  • Ensure team members work together and communicate to provide a continuously high standard of service to our guests

Person Specification:

 Knowledge, skills and abilities

  • Engaging communication style
  • Effective listener
  • Ability to multitask and prioritise
  • Excellent personal presentation
  • Great attention to detail
  • Flexibility to work a variety of shift patterns

Proven experience/education level

  • Prior experience within a similar environment is preferable, however we recruit for attitude rather than experience and will give you the tools to ensure you will be successful in your role.

Company Benefits:

  • Up to 28 days paid holidays per annum;
  • Pension Scheme;
  • Complimentary meals and dry cleaning on duty;
  • Company discount program for you, your friends & family to stay in hotels around the world;
  • Opportunities for Internal career progression;
  • Professional training and development opportunities

 
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Location
Hilton London Bankside
2-8 Great Suffolk Street, London, United Kingdom, SE1 0UG
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