Floortender

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  • Department:
    Food & Beverage
  • Position Commitment:
    Full Time
  • Funding Source:
  • Location/Hotel - click here for more information on the property:
  • Vacancy Reference:
    0622
  • Vacancy Start Date:
    7 December 2018
Funding Source:
  • The Grand York

The award-winning Grand Hotel & Spa in York is Yorkshire's only 5-star hotel & boasts 207 luxury bedrooms & invigorating Spa within its Edwardian building. The perfect destination for Spa Days or Spa breaks in Yorkshire, offering the very best in traditional English style and service, set off with a friendly Yorkshire welcome.  Our guests can experience the luxury, opulence and style of the golden age of travel at The Grand Hotel & Spa, housed in the iconic former headquarters of the North Eastern Railway Company. The brand new Rise restaurant, terrace and bar offers locally sourced contemporary cuisine allowing guests to enjoy a feast of dishes in an immersive and social dining experience. And the amazing Hudson's restaurant- has recently been awarded 3 AA Rosettes for culinary excellence.

Floortender - Bartender

We are looking for a friendly and customer focussed Floortender who has a real flair and passion for delivering excellent service to our guests in our 1906 Lounge. This is the main hotel bar of the Grand Hotel & Spa York, loved by our guests.

Being a key part of the Splendid family, all our team members need to be able to promise to:

  • Being the Best;
  • Making Responsible Decisions;
  • Treating others, the Way They Would Like to Be Treated;
  • Continually Challenge Yourself and Each Other.

Key Responsibilities

  • To aid the day to day bar and lounge operation, including sales service, in meeting the demands of all our guests' requirements from our extensive range of bar food and liquor.
  • To demonstrate in depth knowledge and understanding of all our products, and to demonstrate your knowledge to our guests.
  • Recognise and facilitate the needs of all our guests from the moment of their arrival into the bar/lounge, until their departure.
  • Attend staff training sessions and team meetings as and when requested to aid your own personal development, and that of the hotels. 

Person Specification

1. Knowledge, Skills & Abilities

Passion

For customer service. We are part of the award winning 5 star Grand Hotel and Spa.  Nothing can be too much trouble for you. 

Pride

In the career you have chosen.  At the 1906 Lounge, we are proud of the truly unique guest experience we provide and the selection of drinks and cocktails be provide. 

Efficiency

This goes without saying. You will need to accurately and promptly fulfill all of our guests' orders and requests in seamless service.

Teamwork

Our service is 5 star, every time, and you must be able to work in a team that strives to maintain and exceed this standard every time, but also have the initiative to be able to work alone.

Knowledge

You will need to maintain a high level of knowledge of all of our spirits and cocktails – but we will give you all the training you need. 

2. Proven Experience/Education Level

  • Ideally hospitality experience

  •  Fluent in English

 


 
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Location
The Grand Hotel & Spa York
Grand Hotel, York, Yorkshire, United Kingdom, YO1 6GD
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