Splendid Family - Food & Beverage Associate - OXBO (1437)

Food & Beverage Associate - OXBO

  • Department:
    Food & Beverage
  • Position Commitment:
    Full Time
  • Location/Hotel - click here for more information on the property:
  • Vacancy Reference:
  • Vacancy Start Date:
    7 May 2019
Food & Beverage Assistant - OXBO

We have a fantastic opportunity for a positive and enthusiastic Waiter to join the F&B team at the award-winning Hilton London Bankside.

Being a key part of the Hilton and Splendid family, all our team members need to be able to promise to:

  • Be the Best;
  • Make Responsible Decisions;
  • Treat Others, the Way They Would Like to Be Treated;
  • Continually Challenge Yourself and Each Other.

Position Purpose

We are currently looking for a charismatic and optimistic Waiter or Waitress with a passion for service. You will be able to engage with guests and ensure they have a wondrous time, and always look out for new ways of improving the service in our outlets.

Key Responsibilities

When working as a Waiter/Waitress you will be the person in charge for the guest journey during our guest’s time in our restaurant. You will also;

  • Liaise with all team members and the kitchen to ensure swift and efficient food and drink service to the tables
  • Demonstrate a thorough understanding of all menu items provided and identifying opportunities for up-selling and promoting when appropriate;
  • Ensure team members work together and communicate to provide a continuously high standard of service to our guests
  • Report and follow up on any comments, VIP arrivals or guest queries as they occur

Person Specification

Knowledge, Skills & Abilities

  • Ability to be punctual and reliable
  • Strong customer awareness
  • Excellent communication skills
  • Team player with outstanding interpersonal skills
  • High standard of personal presentation
  • Exceptional attention to detail
  • Confident, professional and welcoming personality
  • Flexibility with rotating shift patterns, including weekends

Proven Experience/Education Level

  • Prior experience in customer service or food & beverage is preferable but not essential

Company Benefits:

  • Pension Scheme
  • Season Ticket Loan
  • Complimentary meals and dry cleaning on duty
  • Discount program for you, your friends & family to stay in Hotels around the world
  • Opportunities for Internal career progression
  • Departmental incentive programmes
  • Professional training and development opportunities

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Hilton London Bankside
2-8 Great Suffolk Street, London, United Kingdom, SE1 0UG
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