Food & Beverage Host

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Funding Source:
  • Hilton London Bankside

Opened in October 2015, the vibrant Hilton London Bankside represents the next generation of design-led Hilton Hotels. Each part of the property has been carefully created to reflect the fascinating history and ambiance of the surrounding area, combining the authentic urban grittiness and polished contemporary design.

Set in the heart of Bankside, just steps from some of London’s most famous landmarks such as Tate Modern, Borough Market and The Shard. Hilton London Bankside is home to 292, and one beautiful penthouse apartment, which boasts its own private roof terrace, a 100m2 entertainment area and views across the London skyline.

The hotel also brings a new neighbourhood eatery, the OXBO Bankside Restaurant, to the area, alongside The Distillery, a cool and casual bar. As well as, the breath-taking 570m² ballroom, and stunning event rooms space which can accommodate a variety of events, from small and intimate, to larger-scale, more spectacular celebrations and gala dinners, catering from 8 to 700 guests.

Hilton London Bankside

Being a key part of the Splendid family, all our team members need to be able to commit to:

  • Being the Best;
  • Making Responsible Decisions;
  • Keeping Promises;
  • Treating others, the Way They Would Like to Be Treated;
  • Continually Challenge Yourself and Each other.

Position Purpose 

  • We are now looking for Restaurant hostess to join the team at Hilton London Bankside.

Key Responsibilities

  • Engage with our guests
  • Personalise their experience
  • Deliver the unexpected
  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform while working
  • Greet guests by name upon arrival and make time to interact effectively with them.
  • Provide guests with prompt service, professional attention and personal recognition.
  • To be fully conversant with all menu items and their presentation
  • Maintain a friendly and warm demeanour at all times
  • Communicate any guest requests or issues to other necessary departments.
  • Effective communicator with guests/clients and at all levels of the venue
  • Be knowledgeable about the menus, and all special offers within the restaurant, bar and other F&B outlets, as well as other Hotel information such as Front Office, Business centre, Gym, rooms.

Person Specification

1. Knowledge, Skills & Abilities

  • Right to work in the UK
  • Fluent in English
  • Customer Focused/Can-do attitude
  • Show warmth and empathy
  • Committed to excellence
  • Exceptional guest service skills
  • Positive attitude
  • Prompt and takes initiative
  • Understands the customer needs
  • Able to multi-task
  • Flexible & adaptable
  • Works well under pressure
  • Takes ownership
  • Adaptable and flexible
  • Positive attitude

2. Proven Experience/Education Level 

  • Luxury 5* Hotel experience
  • Previous experience in a similar role would be an advantage
  • Other languages

 


 
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Location
Hilton London Bankside
2-8 Great Suffolk Street, London, United Kingdom, SE1 0UG
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