Splendid Family - Food & Beverage Host (1720)

Food & Beverage Host

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  • Department:
    Food & Beverage
  • Position Commitment:
    Part Time
  • Location/Hotel - click here for more information on the property:
  • Vacancy Reference:
    1720
  • Pay Rate:
    Per Hour
  • Salary:
    8.50

We are now looking for...

 

Being a key part of the Splendid family, all our team members need to be able to promise to:

  • Be the Best;
  • Make Responsible Decisions;
  • Treat Others, the Way They Would Like to Be Treated;
  • Continually Challenge Yourself and Each Other.

Position Purpose

We are looking for a friendly, motivated and costumer focused Restaurant Host,  who has a real flair and passion for delivering excellent service to our guests in our main dining  at The Grand Hotel & Spa.

Key Responsibilities

- To be the first positive impression when entering the Food & Beverage outlets of the grand hotel, especially the main dining restaurant, showing great and welcoming hosting skills

-Your main job responsibilities will be to greet guests upon arrival, show guests to their table and bid guests farewell as they leave

- An excellent telephone etiquette would be required, as an essential part of the host role will be communicating with guests over the phone and via email

-To demonstrate in depth knowledge and understanding of all our products, and to demonstrate your knowledge to our guests.

-To recognise and facilitate the needs of all our guests from the moment of their arrival until their departure.

 -Attend staff training sessions and team meetings as and when requested to aid your own personal development, and that of the hotels.

Person Specification

1. Knowledge, Skills & Abilities

Passion

For excellent customer service. We are part of the award winning 5* Grand Hotel and Spa. Nothing can be too much trouble for you.

Efficiency

This goes without saying. You’ll need to accurately and promptly fulfil all of our guest’s orders and requests in seamless service.

Teamwork

Our service is 5 star, every time and you must be able to work in a team that strives to maintain and exceed this standard every time, but also have the initiative to be able to work alone.

2. Proven Experience/Education Level

Ideally hospitality experience.

Fluent English in speaking and writing

 


 
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Location
The Grand York
Grand Hotel, York, Yorkshire, United Kingdom, YO1 6GD
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