Splendid Family - Food and Beverage Associate (1641)

Food and Beverage Associate

  • Department:
    Food & Beverage
  • Position Commitment:
    Full Time
  • Location/Hotel - click here for more information on the property:
  • Vacancy Reference:
Food & Beverage Assistant - OXBO

We are now looking for a charismatic and friendly Waiter or Waitress to join our OXBO restaurant within our award-winning team at Hilton London Bankside.

Being a key part of the Splendid family, all our team members need to be able to promise to:

  • Be the Best;
  • Make Responsible Decisions;
  • Treat Others, the Way They Would Like to Be Treated;
  • Continually Challenge Yourself and Each Other.

Position Purpose

  • We are currently looking for an individual with a true passion for service. You will engage with guests and ensure they have an exceptional time, and always look out for new ways of improving the service and atmosphere in our restaurant.

Key Responsibilities

When working as a Waiter/Waitress you will be the person in charge for the guest journey during our guest’s time in our OXBO restaurant. You will also;

  • Have full knowledge of the food and drink offering in the restaurant
  • Liaise with all team members and the kitchen to ensure swift and efficient food and drink service to the tables
  • Prepare the restaurant for service, and maintain a tidy and enjoyable environment at all times
  • Demonstrate a thorough understanding of all menu items provided and identifying opportunities for up-selling and promoting when appropriate;
  • Ensure team members work together and communicate to provide a continuously high standard of service to our guests
  • Report and follow up on any comments, VIP arrivals or guest queries as they occur 

Person Specification

  1. Knowledge, Skills & Abilities
  • Preferred –
    • Excellent command of spoken English
    • Strong customer focus and ability to engage and connect with guests
    • Ability to multitask and prioritise
    • Flexibility to work a variety of shift patterns
    • A desire to provide exceptional customer service
  •  Exceptional –
    • Great attention to detail
    • Able to speak an additional language
  1. Proven Experience/Education Level
  •  Experience within a similar environment is preferable, however we recruit for attitude rather than experience and will give you the tools to ensure you will be successful in your role.

Company Benefits

  • Season Ticket Loan
  • Pension Scheme
  • Childcare Vouchers
  • Cycle To Work Scheme
  • Complimentary meals and dry cleaning on duty
  • Discount program for you, your friends & family to stay in Hotels around the world
  • Opportunities for Internal career progression
  • Professional training and development opportunities

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Hilton London Bankside
2-8 Great Suffolk Street, London, United Kingdom, SE1 0UG
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