Splendid Family - Front Office Supervisor (1367)

Front Office Supervisor

  • Department:
    Front Office
  • Position Commitment:
    Full Time
  • Location/Hotel - click here for more information on the property:
  • Vacancy Reference:
  • Vacancy Start Date:
    5 April 2019
Front Office Supervisor

An exciting opportunity has risen for a Front Office Supervisor to support an exceptional service team that creates memorable experiences and leads with passion, maintaining high levels of service at all times. You will lead, assist and inspire your dedicated team of Front Office professionals to deliver an exceptional reception service as well as supporting Hotel Manager in back office procedures.

Being a key part of the Splendid family, all our team members need to be able to promise to:

  • Be the Best;
  • Make Responsible Decisions;
  • Treat Others, the Way They Would Like to Be Treated;
  • Continually Challenge Yourself and Each Other.

Position Purpose

The purpose of this role is to support Hotel Manager in day to day operations of the hotel, welcome guests, check them in as well as provide them all information they need to have great and memorable stay. 

Key Responsibilities

  • Meeting brand standards to achieve guest satisfaction and other quality measures
  • Accurately process and check payments made in compliance with company procedures
  • Full understanding of the hotel concept and services to ensure great communication with guests
  • Maintain the safety and security of the building, following correct procedures
  • Assume responsibility for the hotel and team in the absence of the Hotel Manager

Person Specification

1. Knowledge, Skills & Abilities

  • Previous Receptionist experience,
  • Ability to remain calm during difficult situations,
  • Excellent administrative skills,
  • Friendly and welcoming approaching with an excellent interpersonal skills, including a pleasant telephone manner
  • IT literacy - intermediate user knowledge of Microsoft Office (including outlook) and experience using cloud based systems,
  • Have a good command of written and spoken English.
  • Experience using a Property Management System Hetras would be an advantage
  • Be eligible to work in the UK on full time basis
  • Must be flexible to work on rota basis

2. Proven Experience/Education Level

  • Previous supervisory experience in a similar role would be an advantage.

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easyHotel Reading
132-138 Caversham Road, Reading, Berkshire, United Kingdom, RG1 8AY
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