Splendid Family - Front Office Team Member (2506)

Front Office Team Member

  • Department:
    Front Office
  • Position Commitment:
    Full time/part time
  • Location/Hotel - click here for more information on the property:
  • Vacancy Reference:
  • Pay Rate:
    Per Annum
  • Salary:
Front Office Team Member

Front Office team member at The Grand, York 


Who are we looking for? 

We are looking for a both full time and part time candidates to work in our buzzing front office department, making sure that every single guest feels very special and personally looked after before and when they arrive to York's most prestigious address and wishing to be back soon once they departed.  

You could be working at the reception, covering our busy switchboard or lobby hosting as guest relations executive. Or you could join our concierge team and be a doorman, porter or even a car jockey! These roles are for someone who enjoys the interaction with guests, both in person and over the phone and just thrives on helping create most memorable experiences.  

Prior hotel / hospitality experience is an advantage; a great friendly manner and confidence when dealing with people is a must! We use Opera property management system and will provide the training, computer literacy is needed for this role.  

We have a mixture of shifts available with our regular shift pattern being: 

  • 5 days of 8,5 hour shifts on and two days off for daytime team members 
  • 4 nights of 10,5 hour shifts on and 3 nights off for night team members.  


Your role in our family: 

Your role is a key part of guests experience, from the arrival, be it in our reception lobby or arrivals lounge, through being the main hub during the stay through to departure and post stay. This is a large and diverse role and you will be working as a part of a busy front office team, be it at the reception, in our arrivals lounge or at the switchboard  

Most importantly, you will be passionate about guest service and you will absolutely love helping people with anything they might need assistance with! 


The Property: 

Built in 1906, The Grand is York’s only five-star hotel. Located within York’s city walls and with views of York Minster, the hotel holds an enviable and proud position in the city and local community. 

Along with our 207 guest rooms, there’s the award-winning Rise Restaurant, The Rise Bar & Terrace, Hudson’s Restaurant, a state-of-the-art Cookery School, The 1906 Bar & Lounge, our executive White Rose Lounge, an atmospheric Spa, stunning Meeting and Event spaces and In-Room Dining. Every day is different and memorable at The Grand and we live to create special memories. 

Once the famed Headquarters of the North East Railway Company, our magnificent building is bursting with original features and all the grandeur of its former life as the “Palace of Business” – making it a truly beautiful and inspiring place to work and grow. 


What happens next: 

If you feel ready for this exciting opportunity, apply now. This takes seconds, you will just need to provide some contact details along with a CV. Next, we will review your details and if successful, we’ll invite you to meet one of the team to learn more about you, your experience and tell you more about the Splendid group. 

The Splendid Group is an equal opportunities employercommitted to hiring a diverse workforce and sustaining an inclusive culture. 


What we can offer you: 

We want our team to enjoy coming to work, so providing a friendly and supportive environment is our main priority. You will develop personally and professionally through meeting, and working with, people from all over the world as we create memorable guest experiences together. For those keen to further their career, you will have the opportunity to explore various career options. 

In addition, on offer: 

  • A fantastic place to work! 
  • Heavily discounted hotel stays and food & beverage discounts 
  • Amazing high street and lifestyle savings for you and your family 
  • 24/7 Employee Assistance Program for you and your family 
  • A tailored development programme 
  • Straight Shifts 


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The Grand York
Grand Hotel, York, Yorkshire, United Kingdom, YO1 6GD
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