Splendid Family - General Manager (2425)

General Manager

  • Department:
  • Position Commitment:
    Full Time
  • Location/Hotel - click here for more information on the property:
  • Vacancy Reference:
  • Salary:
General Hotel Manager

General Manager, Holiday Inn Northampton West

Salary: c. £40,000 - £45,000

As General Manager you’ll provide day-to-day leadership and direction by maximizing financial returns, driving development of people, creating and maintaining a unique guest experience, executing on brand standards and building awareness of hotel and brand in the local community.

About Us:

Our success lies amongst the strengths and skills of the dedicated and professional people we employ.

Everyone at Splendid Hospitality is committed to The Splendid Hospitality Way, delivering genuine service to 'Create Extraordinary Experiences'. The team offers a wealth of experience across a variety of talents ensuring that the Group is well positioned to achieve its vision to be a Centre of Global Excellence for Hospitality.

The Holiday Inn Northampton West offers cosy bedrooms and a stylish Open Lobby; a relaxed space where guests can relax, work or just have fun. Introducing an all-day dining menu, 24/7 coffee shop, WiFi, books and even a football table!

Aside from the Open Lobby, the Northampton hotel has 66 modern guest bedrooms and 3 large function rooms, perfect for meetings and events.

Your role in our family:

Key responsibilities to your role: 

  • To ensure consistent and predictable bottom line results for the hotel through exemplary cost control;
  • To ensure the hotel has the right people, in the right place at the right time as demonstrated by a fully compliant People Balance Scorecard;
  • To run a responsible business as demonstrated by full compliance with external legislative and statutory requirements as well as internal operational control checks
  • To deliver unidentified needs and create evangelism resulting in all green winning metrics and/or above target Trustyou scores
  • To run a responsible business delivering expected audit results as well as actively engaging in the community.

Who are we looking for?

The ideal candidate will have:

  • Resilience when facing setbacks
  • Commitment to exceptional guest service
  • Goal & quality oriented
  • The ability to remain calm under pressure
  • Ability to motivate and stimulate your team to deliver on the required service standards and the financial targets set
  • Ability to lead by example
  • Demonstrate ability to drive revenue generation
  • Market awareness of the local area
  • Ability to create a positive culture with staff, colleagues, and Management to ensure effective teamwork and high morale
  • Experience in implementation of departmental budgets and take responsibility for the delivery of targets set
  • Intermediate Microsoft Office Skills
  • Knowledge and understanding of hotel IT systems, PMS & POS, as well as revenue extranet and channel manager applications
  • Previous experience in Health & Safety, Fire Safety

What happens next:

Does this role suit your skillset? Apply now, this takes seconds, you’ll just need to provide some contact details along with a CV.  Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, your experience and let us tell more about the Splendid group.

The Splendid Group is an equal opportunities employer, committed to hiring a diverse workforce and sustaining an inclusive culture.


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Holiday Inn Northampton West
High Street, Flore Northampton, Northampton, United Kingdom, NN7 4LP
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