Guest Service Assistant

  • Department:
    Front Office
  • Position Commitment:
    Part Time
  • Funding Source:
  • Location/Hotel - click here for more information on the property:
  • Vacancy Reference:
  • Vacancy Start Date:
    3 September 2018
Funding Source:
  • The Grand York

The award-winning Grand Hotel & Spa in York is Yorkshire's only 5-star hotel & boasts 207 luxury bedrooms & invigorating Spa within its Edwardian building. The perfect destination for Spa Days or Spa breaks in Yorkshire, offering the very best in traditional English style and service, set off with a friendly Yorkshire welcome.  Our guests can experience the luxury, opulence and style of the golden age of travel at The Grand Hotel & Spa, housed in the iconic former headquarters of the North Eastern Railway Company. The brand new Rise restaurant, terrace and bar offers locally sourced contemporary cuisine allowing guests to enjoy a feast of dishes in an immersive and social dining experience. And the amazing Hudson's restaurant- has recently been awarded 3 AA Rosettes for culinary excellence.

Guest Service Assistant

The Grand Hotel & Spa York

We are now looking for a part time Guest Service Assistant/Lobby Host to join the fantastic team at the 5* The Grand Hotel & Spa York, Yorks only 5* property.

Being a key part of the Splendid family, all our team members need to be able to promise to:

  • Being the Best;
  • Making Responsible Decisions;
  • Treating others, the Way They Would Like to Be Treated;
  • Continually Challenge Yourself and Each other.

Key Responsibilities

  • To be the first point of call for all guests coming through the main lobby of the hotel, providing direction and assistance as required
  • To work well under pressure and with great sense of urgency towards the guest experience
  • Ability to prioritise workload & communicate effectively with the front of house and concierge team to ensure a seamless arrival for all guests
  • To liaise with Guest Relations Manager/Executive to prepare for all arrivals in the upcoming 3 days
  • To answer phone calls in a timely and friendly manner

Person Specification

1.  Knowledge, skills and abilities

  • Excellent interpersonal skills, including a pleasant telephone manner
  • Ability to remain calm during difficult situations or in a very busy environment
  • The ability to work as part of team or alone
  • Good administrative skills and IT literacy
  • Experience using a Property Management System
  • To be discreet, diplomatic, reliable and trustworthy
  • Have a good command of written and spoken English
  • You must be eligible to live and work in the UK
  • Must be able to work on full time basis, must be flexible to work on rota basis

2.  Proven experience/education level

  • Previous customer service experience in hospitality industry is preferable


  • Uniforms and meals on duty are provided
  • Discounted rates to stay at any of our hotels across Splendid Hospitality Group
  • Discount on our Spa Treatments and products
  • Learning and Development opportunities
  • A negotiated discounted rate on parking

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The Grand Hotel & Spa York
Grand Hotel, York, Yorkshire, United Kingdom, YO1 6GD
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