Splendid Family - Guest Service Assistant (1664)

Guest Service Assistant

  • Department:
    Front Office
  • Position Commitment:
    Part Time
  • Location/Hotel - click here for more information on the property:
  • Vacancy Reference:
Guest Service Assistant

Holiday Inn Express Glenrothes

We are now looking for a part-time Guest Service Assistant to join the small but remarkably friendly team at Holiday Inn Express, Glenrothes.

Being a key part of the Splendid family, all our team members need to be able to promise to:

  • Being the Best;
  • Making Responsible Decisions;
  • Treating others, the Way They Would Like to Be Treated;
  • Continually Challenge Yourself and Each other.

Position Purpose

Undertake all Front of House duties, including meeting, greeting and attending to the needs of our Splendid guests, to ensure an extraordinary customer service experience.

Key Responsibilities

  • Carrying out the full check in and check out processes in a seamless manner.
  • Build a good rapport with all guests and resolve any complaints or issues quickly to maintain high quality customer service.
  • To ensure that all reservations and cancellations are processed efficiently.
  • To administer the general petty cash system and float in an accurate manner.
  • To undertake all training as required (e.g. first aid, health and safety, customer service).

Person Specification

Knowledge, skills and abilities

  • Friendly and welcoming approaching
  • Excellent interpersonal skills, including a pleasant telephone manner
  • Ability to remain calm during difficult situations or in a very busy environment
  • The ability to work as part of team or alone
  • Good administrative skills
  • IT literacy - intermediate user knowledge of Microsoft Office (including Outlook) and experience using internet portals.
  • Experience using a Property Management System.
  • Have a good command of written and spoken English
  • Be eligible to work in the UK on full time basis
  • Must be flexible to work on rota basis

Proven experience/education level

  • Previous customer service experience in hospitality industry is preferable
  • Previous experience in Health & Safety, First Aid an advantage


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Holiday Inn Express Glenrothes
Leslie Road, Glenrothes, Scotland, KY6 3EP
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