Splendid Family - Guest Service Assistant (1956)

Guest Service Assistant

  • Department:
    Front Office
  • Position Commitment:
    Full Time
  • Location/Hotel - click here for more information on the property:
  • Vacancy Reference:
  • Pay Rate:
    Per Hour
  • Salary:
Guest Service Assistant

Guest Service Assistant, County Hotel, Euston

As a Guest Service Assistant, you’ll deliver a friendly and efficient service; to create a warm and welcoming atmosphere for all our guests and ensure they have a great experience. You’ll be attentive to our guests needs from the moment they arrive, make recommendations and serve accurately and efficiently. You will be totally guest focused, ensuring we are creating memorable stays for all our guests, consistently delivering excellent customer service with an informed, friendly and effective approach.

What we offer you

We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen develop you’ll have the opportunity to explore the business with various career options. In addition, on offer:

  • 28 holiday days (pro rata for part time)
  • Automatic Enrolment into a workplace pension scheme
  • Heavily discounted hotel stays and food & beverage discounts
  • Amazing high street and lifestyle savings for you and your family
  • Uniform
  • 24/7 Employee Assistance Programme for you and your family

About us:

This hotel is a Convenient and affordable hotel in the centre of London. We have a variety of rooms that suit all the guests needs. All our rooms are functional with bathrooms being shared between 4 rooms and every room has a wash basin and well equipped with tea and coffee making facilities. Our diverse and friendly team is always ready to deliver the best customer service experience. 

The County Hotel offers exceptional value for a central London Hotel and is close to 3 mainline stations: Euston, St Pancras and Kings Cross.

Your role in our family:

As a Receptionist, key to your role:

  • Undertake all Front of House duties, including meeting, greeting and attending to the needs of guests, to ensure an extraordinary experience for all our guests.
  • Building a great rapport with all our guests and making it your number one priority to resolve any complaints or issues to maintain the highest quality customer service.
  • Ensure that all reservations and cancellations are processed efficiently.
  • To administer the general petty cash system and float in an accurate manner
  • Undertake all training as required (e.g. first aid, health and safety, customer service).
  • As one family we work as a team, at times we may need you to work in different areas of the hotel including serving in the restaurant, and actioning special guest requests

What happens next

Does the Guest Service Assistant role suit your skillset? Apply now, this takes second, you’ll just need to provide some contact details along with a CV.  Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, your experience and let us tell more about the Splendid Hospitality Group.


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County Hotel Euston
8-11 Upper Woburn Place, London, England, WC1H 0JW
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