Splendid Family - Guest Service Assistant (2080)

Guest Service Assistant

  • Department:
    Front Office
  • Position Commitment:
    Full Time
  • Location/Hotel - click here for more information on the property:
  • Vacancy Reference:
  • Pay Rate:
    Per Hour
  • Salary:
[Guest Service Assistant]


We are now looking for a Guest Service Assistant to join the fantastic team at the Hotel Indigo York property.  

Being a key part of the Splendid family, all our team members need to be able to promise to:

  • Being the Best;
  • Making Responsible Decisions;
  • Treating others, the Way They Would Like to Be Treated;
  • Continually Challenge Yourself and Each other.

Key Responsibilities

  • To be the first point of call for all guests coming through the main lobby of the hotel, providing direction and assistance as required
  • To work well under pressure and with great sense of urgency towards the guest experience
  • Ability to prioritise workload & communicate effectively with the front of house and concierge team to ensure a seamless arrival for all guests
  • To liaise with Guest Relations Manager/Executive to prepare for all arrivals in the upcoming 3 days
  • To answer phone calls in a timely and friendly manner

Person Specification

1. Knowledge, skills and abilities

  • Excellent interpersonal skills, including a pleasant telephone manner
  • Ability to remain calm during difficult situations or in a very busy environment
  • The ability to work as part of team or alone
  • Good administrative skills and IT literacy
  • Experience using a Property Management System
  • To be discreet, diplomatic, reliable and trustworthy
  • Have a good command of written and spoken English
  • You must be eligible to live and work in the UK
  • Must be able to work on full time basis, must be flexible to work on rota basis

2. Proven experience/education level

  • Previous customer service experience in hospitality industry is preferable


  • Uniforms and meals on duty are provided
  • Discounted rates to stay at any of our hotels across Splendid Hospitality Group
  • Discount on our Spa Treatments and products
  • Learning and Development opportunities
  • A negotiated discounted rate on parking

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Hotel Indigo York
88-96 Walmgate, York, United Kingdom, YO1 9TL
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