Guest Service Assistant, Holiday Inn Express, York

Though this role is based mainly in the reception area, as Guest Service Assistant your responsibilities include: upselling the hotel and local area plus overseeing a busy reception area, dealing with guests checking in/out, enquiries, whilst also having the experience to work in the bar, kitchen and restaurant areas, being flexible within their role supporting any department in line with business demands.

What we offer you

We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen develop you’ll have the opportunity to explore the business with various career options. In addition, on offer:

• 28 holiday days (pro rata for part time)
• Automatic Enrolment into a workplace pension scheme
• Heavily discounted hotel stays and food & beverage discounts
• Use of worldwide IHG team member rates
• Amazing high street and lifestyle savings for you and your family
• Uniform
• 24/7 Employee Assistance Programme for you and your family

About us:

Our hotel is a quiet hotel set 2 miles from centre of York.  Here you will find a welcoming team that create an environment of fun, trust, hard work, and family. We all love our jobs and work together as a unit towards delivering the very best guest service to all who enter through our hotel.

Nearest bus stop either Yorkshire Coastliner, Stockton Lane, 10 mins walk, close to Monks Cross

Your role in our family:

As a Guest Service Assistant your key responsibilities include:

• To operate the hotel reception (24hr) to the agreed hotel standards
• Ensuring the set up of the restaurant and bar for mealtimes
• Basic meal production, with Food Safety and Hygiene practises followed
• Maintaining of buffets and clearing/sanitising of tables in restaurant area
• To maintain the reception, food and beverage outlets, public areas, stores, back office and staff areas in a clean and tidy condition.
• Deal with any guest queries/complaints in a polite and friendly manner ensuring guest satisfaction
• All complaints, comments, special requests and other business to be recorded in the daily handover log.
• To clearly communicate with other departments to ensure minimal impact on guest service.
• To promote Brand Loyalty Club, through acknowledgements and new sign ups
• To operate the bar and restaurant to the agreed hotel standards
• To ensure that all monies are kept in a safe and secure area adopting the hotels cash handling procedures.
• To ensure all rooms are turned around in an efficient manner
• To provide an efficient and friendly service to guests at all times and striving to increase guest satisfaction and Trip Advisor scores and reviews.

What happens next

Does the Guest Service Assistant role suit your skillset? Apply now, this takes second, you’ll just need to provide some contact details along with a CV.  Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, your experience and let us tell more about the Splendid Hospitality Group.

The Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.