Splendid Family - Guest Services Assistant (Nights) (2631)

Guest Services Assistant (Nights)

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  • Department:
    Front Office
  • Position Commitment:
    Part Time
  • Location/Hotel - click here for more information on the property:
  • Vacancy Reference:
    2631
  • Salary:
    9.75
Receptionist, Guest Service Assistant

Nights Receptionist, Comfort Inn, King’s Cross

This role is based mainly in the reception area, as Nights receptionist, your responsibilities include: dealing with guests checking in/out, completing overnight health and safety checks, and finalising the days paperwork.

We are currently looking for full or part time positions with the shift pattern of 11pm - 7am

Salary: £9.75 / hour

What we offer you

We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen develop you’ll have the opportunity to explore the business with various career options. In addition, on offer:

  • 28 holiday days (pro rata for part time)
  • Automatic Enrolment into a workplace pension scheme
  • Heavily discounted hotel stays and food & beverage discounts
  • Amazing high street and lifestyle savings for you and your family
  • Uniform
  • 24/7 Employee Assistance Programme for you and your family

About us:

This hotel is a Convenient and affordable hotel in the centre of London. We have a variety of rooms that suit all the guests needs. All our rooms are functional and well equipped with complimentary WIFI. Our diverse and friendly team is always ready to deliver the best customer service experience.

Comfort Inn Kings is situated within a short walk (350 yards) from both the Eurostar and national rail terminals at St Pancras-Kings Cross and St Pancras International stations.

Your role in our family:

As a Guest Service Assistant, key to your role is:

  • To operate the hotel reception (24hr) to the agreed hotel standards
  • To maintain the reception, public areas, stores, back office and staff areas in a clean and tidy condition.
  • Deal with any guest queries/complaints in a polite and friendly manner ensuring guest satisfaction
  • All complaints, comments, special requests and other business to be recorded in the daily handover log.
  • To clearly communicate with other departments to ensure minimal impact on guest service.
  • To ensure that all monies are kept in a safe and secure area adopting the hotels cash handling procedures.

What happens next

Does the Nights Receptionist role suit your skillset? Apply now, this takes second, you’ll just need to provide some contact details along with a CV.  Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, your experience and let us tell more about the Splendid Hospitality Group.

The Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.


 
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Location
Comfort Inn Kings Cross
2-5 St Chad's Street, King's Cross, London, United Kingdom, WC1H 8BD
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