Splendid Family - Guest Services Manager (1955)

Guest Services Manager

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  • Department:
    Front Office
  • Position Commitment:
    Full Time
  • Location/Hotel - click here for more information on the property:
  • Vacancy Reference:
    1955
  • Salary:
    20,000
Guest Services Assistant

Guest Service Manager, Holiday Inn Express, Leeds, Oulton Leeds

As a Guest Service Manager, you’ll deliver a friendly and efficient service; to create a warm and welcoming atmosphere for all our guests and ensure they have a great experience. You’ll be attentive to our guests needs from the moment they arrive, make recommendations and serve accurately and efficiently. You will be totally guest focused, ensuring we are creating memorable stays for all our guests, consistently delivering excellent customer service with an informed, friendly and effective approach.

What we offer you

We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen develop you’ll have the opportunity to explore the business with various career options. In addition, on offer:

  • 28 holiday days (pro rata for part time)
  • Automatic Enrolment into a workplace pension scheme
  • Heavily discounted hotel stays and food & beverage discounts
  • Use of worldwide IHG team member rates
  • Amazing high street and lifestyle savings for you and your family
  • Uniform
  • 24/7 Employee Assistance Programme for you and your family

About us:

Our hotel is a quiet, quaint hotel set just outside the village of Oulton, 4 miles from Leeds City Centre.  Here you will find a welcoming team that create an environment of fun, trust, hard work, and family. We all love our jobs and work together as a unit towards delivering the very best guest service to all who enter through our hotel.

Nearest bus stop is Rothwell Leisure Centre, 2 minutes’ walk, buses 189 to Wakefield, 410 to Pontefract & 168 to Castleford all run past into Leeds.

Your role in our family:

As a Guest Service Manager, your key responsibilities include:

  • Assisting the Hotel Manager in the development, implementation and monitoring of financial and operational plans for the hotel to ensure optimum guest satisfaction, sales potential and profitability.

    Direct day-to-day activities, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance, and recognise good performance.

    Educate, train and motivate hotel staff while ensuring they have the information, market data, tools and equipment to successfully carry out job duties.

    Interact with guests and individuals outside the hotel, including, but not limited to, current and potential clients, owning company representatives, community leaders, government officials, travel industry representatives, suppliers, competitors and other members of the local community.

    Ensure a safe and secure environment for guests, team members and hotel assets in compliance with owners’ policies and procedures and regulatory requirements. Maintain relations with outside contacts.

What happens next

Does the Guest Service Manager role suit your skillset? Apply now, this takes second, you’ll just need to provide some contact details along with a CV.  Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, your experience and let us tell more about the Splendid Hospitality Group.

The Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.


 
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Location
Holiday Inn Leeds East
2 Aberford Road, Oulton, Leeds, United Kingdom, LS26 8EJ
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