Splendid Family - Guest Services Supervisor (2534)

Guest Services Supervisor

  • Department:
    Front Office
  • Position Commitment:
    Full Time
  • Location/Hotel - click here for more information on the property:
  • Vacancy Reference:
  • Pay Rate:
    Per Hour
  • Salary:
Guest Service (Reception) Supervisor

Guest Service (Reception) Supervisor, Mercure Bristol Brigstow

Salary: £10.00 per hour

A Guest Service Supervisor (GSS), must oversee the running of a shift and ensure that the Guest Services Assistants are managing their task lists accordingly. A GSS will be responsible for supporting their line manager within the departments of reception; being flexible within their role supporting any department in line with business demands.

What we offer you

 In addition to your base salary, we offer:

  • 28 holiday days 
  • Automatic Enrolment into a workplace pension scheme
  • Heavily discounted hotel stays and food & beverage discounts
  • Use of worldwide Accor team member rates
  • Amazing high street and lifestyle savings for you and your family
  • Uniform
  • 24/7 Employee Assistance Programme for you and your family

About us:

Located in the heart of Bristol’s Old City, the hotel is right by the waterside, within easy walking distance of the prime cultural, business and shopping districts. This boutique style hotel includes 116 uniquely designed guest rooms. Not to be missed, is Buttermilk and Maple which offers relaxed, dining alongside aromatic coffee, craft beers and eclectic cocktails. 

Your role in our family:

As a Guest Service Supervisor, key to your role is:

  • To provide a safe environment for Splendid Family Members and guests
  • To monitor shift procedures, ensuring checklists are completed in the correct manner
  • To comply with the company policies regarding Fire, Health & Safety, Food hygiene and Security
  • To support your line manager in training and development of team members
  • To support other team members when dealing with guest complaints
  • To complete Hotel banking and petty cash controls as needed.
  • To be proactive in generating sales and referring sales leads as well as upselling products and services where possible
  • To carry out the responsibilities of a Guest Services Assistant when required

What happens next

Does the Guest Service Supervisor role suit your skillset? Apply now, this takes second, you’ll just need to provide some contact details along with a CV.  Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, your experience and let us tell more about the Splendid Hospitality Group.

The Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.



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Mercure Bristol Brigstow Hotel
Welsh Back 5-7, Bristol, United Kingdom, BS1 4SP
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