Guest Service Assistant, Holiday Inn Express, Crawley

Though this role is based mainly in the housekeeping department, as Guest Service Assistant your responsibilities include: ensuring guest rooms are presented to a high standard, whilst also having the experience to work in the bar, kitchen and restaurant areas, being flexible within their role supporting any department in line with business demands.

What we offer you

We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen develop you’ll have the opportunity to explore the business with various career options. In addition, on offer:

• 28 holiday days (pro rata for part time)
• Automatic Enrolment into a workplace pension scheme
• Heavily discounted hotel stays and food & beverage discounts
• Use of worldwide IHG team member rates
• Amazing high street and lifestyle savings for you and your family
• Uniform
• 24/7 Employee Assistance Programme for you and your family

About us:

Holiday Inn Express London Gatwick – Crawley has just completed a £500k makeover which has seen 73 of the hotel’s spacious bedrooms and the conference room enjoy a stylish renovation to provide contemporary comfort for business or leisure guests. With 138 spacious bedrooms the hotel is located 3.7 miles from Gatwick Airport

Your role in our family:

As a Guest Service Assistant, key to your role:

• To ensure all rooms are turned around in an efficient manner
• All rooms must be cleaned, sanitised and prepared in accordance to SHG and Brand guidelines.
• Support your line manager in ordering and maintaining linen stock.
• To provide an efficient and friendly service to guests at all times and striving to increase guest satisfaction and Trip Advisor scores and reviews.
• Ensuring the set up of the restaurant and bar for mealtimes
• Basic meal production, with Food Safety and Hygiene practises followed
• Maintaining of buffets and clearing/sanitising of tables in restaurant area
• To maintain the reception, food and beverage outlets, public areas, stores, back office and staff areas in a clean and tidy condition.
• Deal with any guest queries/complaints in a polite and friendly manner ensuring guest satisfaction
• All complaints, comments, special requests and other business to be recorded in the daily handover log.
• To clearly communicate with other departments to ensure minimal impact on guest service.
• To operate the bar and restaurant to the agreed hotel standards
• To ensure that all monies are kept in a safe and secure area adopting the hotels cash handling procedures.
• To be proactive in generating sales and referring sales leads as well as upselling products and services where possible (for example, breakfast / dinner)

What happens next

Does the Guest Service Assistant role suit your skillset? Apply now, this takes second, you’ll just need to provide some contact details along with a CV.  Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, your experience and let us tell more about the Splendid Hospitality Group.

The Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.