Luggage Porter

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  • Department:
    Front Office
  • Position Commitment:
    Full Time
  • Location/Hotel - click here for more information on the property:
  • Vacancy Reference:
    1315
  • Vacancy Start Date:
    7 March 2019

We are now looking for an optimistic and engaging Luggage Porter who will be able to provide an exceptional service to our guests from the moment they enter the hotel, until the time they leave.

 

Being a key part of the Splendid family, all our team members need to be able to promise to:

  • Be the Best;
  • Make Responsible Decisions;
  • Treat Others, the Way They Would Like to Be Treated;
  • Continually Challenge Yourself and Each Other.

Position Purpose  

Greeting Guests and handling their luggage using the correct SOP’s,

Key Responsibilities

  • Support the Concierge Team with guest queries
  • Assist guests with their luggage and any other needs, both on arrival and departure 
  • Assist guests who wishes to use the valet parking
  • Cover the concierge desk at any time when needed
  • Provide presence in the Lobby area for guest assistance and guidance

Person Specification

1. Knowledge, Skills & Abilities

  •  Preferred - You will need to be flexible, with the possibility to work well under pressure and face whatever the shift may bring with a positive attitude. You will be confident and find it easy to talk to people, with an approachable and warm attitude.
  •  Exceptional -You are able to work well on your own as well as in a team. You portray excellent grooming standards, and look to provide a sense of extraordinary feelings of warmth to our guests.

2. Proven Experience/Education Level

  • Previous experience in similar role in a 4-5-star hotel is highly appreciated
  • Full Driving Licence is required
  • Ability to work a variety of shifts, both day and nights

 

 

 

 


 
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Location
Hilton London Bankside
2-8 Great Suffolk Street, London, United Kingdom, SE1 0UG
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