Night Manager

  • Department:
    Front Office
  • Position Commitment:
    Full Time
  • Location/Hotel - click here for more information on the property:
  • Vacancy Reference:
  • Vacancy Start Date:
    6 December 2018
Night Manager

Being a key part of the Splendid family, all our team members need to be able to promise to:

  • Being the Best;
  • Making Responsible Decisions;
  • Treating others, the Way They Would Like to Be Treated;
  • Continually Challenge Yourself and Each other.

Position Purpose

As a Night Manager you will be responsible to ensure the smooth operations of the Front Office, in order to deliver to our guests extraordinary experiences from the check-in throughout their stay in the hotel.

You will also act as a Duty Manager, ensuring that all guests' complaints are handled promptly and efficiently. 

Key Responsibilities

  •  Deals with the arrival and departure processes for all guests.
  •  Deals with the in-house guests accounting and ensures the accuracy of guest billing.
  •  Operationally manages the hotel during the night to ensure guests are well cared for.
  •  Ensures the accuracy of data in all systems and provides the necessary daily reports for all departments.
  •  Manages the daily overbooking levels and liaises with all departments to ensure maximum occupancy.
  • To ensure the smooth and efficient running of the Hotel during the night hours, adhering to all Company and Hotel policies.
  • To ensure that all departments are adequately staffed as per rota, taking corrective action where necessary.
  • To send a report via the Duty Managers log book to the Managing Director, General Manager and all key managers on the running of the hotel.
  • To check the daily night audit proof list each night. To prepare the daily operations report for the General Manager.
  • To supervise the Night Cleaning contract staff, cleaning all areas under their jurisdiction ensuring that all standards are met.
  • Preparing VIP welcomes by identifying VIP's and preparing Welcome letters and cards/gifts.
  • Being present at the lobby for meeting, greeting and guest assistance to ensure maximum guest satisfaction.
  • Liaising with all departments to ensure guests are comfortable.
  • Act as a Night Duty Manager for the hotel, ensuring all guests are satisfied, both internal and external.
  • Dealing with guests' requests and complaints in a timely fashion.

Person Specification

1. Knowledge, Skills & Abilities

  • Preferred - Previous experience of Opera / Micros Systems
  • Exceptional - Evidence of excellent customer service

2. Proven Experience/Education Level

  •  Previous management experience in 4-star property



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Holiday Inn Wembley
Empire Way, Wembley, London, United Kingdom, HA9 8DS
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