Night Porter

  • Department:
    Front Office
  • Position Commitment:
    Full Time
  • Location/Hotel - click here for more information on the property:
  • Vacancy Reference:
  • Vacancy Start Date:
    5 February 2019
Night Porter

Ey up! Are you a bit of a night owl? Do you like being part of the bigger picture? 

We are looking for a night porter to join our front office team at York's sweetest hotel! 

Being a key part of the Splendid family, all our team members need to be able to promise to:

  • Be the Best;
  • Make Responsible Decisions;
  • Treat Others, the Way They Would Like to Be Treated;
  • Continually Challenge Yourself and Each Other.

Position Purpose

To support the efficient and effective running of the Hotel Indigo reception at night, meeting the Hotel Indigo standards or preparation and following all the necessary procedures to ensure maximum occupancy levels. You will also be required to help serve snacks and drinks to guests, as well as some general cleaning and setting up the breakfast buffet.

Key Responsibilities

  • Ensure you have current knowledge of all room categories, room rates, packages, promotions, our neighbourhood and other general product knowledge necessary to perform their duties
  • Drive sales revenues and promote hotel services and facilities for up-selling opportunities
  • Analyse feedback and ensure this is constantly reviewed and any actions acted upon
  • To continually challenge yourself and others to get better everyday by using initiative to help the day team make necessary changes
  • To administer cash and float checks in an accurate manner and to report and implement any training identified through these checks.
  • To ensure the security of our guests, other team members, themselves and the hotel at all times during the evening.

Person Specification

1. Knowledge, Skills & Abilities

  • Preferred-
    • Customer focused role within hospitality
    • Experience of front office systems within hospitality
  • Exceptional -
    • Extensive knowledge of Brilliant PMS user system
    • Outstanding people skills
    • Evidence of delivering and achieving exceptional brand standard results

2. Proven Experience/Education Level

  • Face to face hospitality/customer service skills
    • Some experience of night shift work would be advantageous

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Hotel Indigo York
88-96 Walmgate, York, United Kingdom, YO1 9TL
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