Night Receptionist

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  • Department:
    Front Office
  • Position Commitment:
    Full Time
  • Funding Source:
  • Location/Hotel - click here for more information on the property:
  • Vacancy Reference:
    1180
  • Vacancy Start Date:
    28 November 2018
Funding Source:
  • Hilton London Bankside

Opened in October 2015, the vibrant Hilton London Bankside represents the next generation of design-led Hilton Hotels. Each part of the property has been carefully created to reflect the fascinating history and ambiance of the surrounding area, combining the authentic urban grittiness and polished contemporary design.

Set in the heart of Bankside, just steps from some of London’s most famous landmarks such as Tate Modern, Borough Market and The Shard. Hilton London Bankside is home to 292, and one beautiful penthouse apartment, which boasts its own private roof terrace, a 100m2 entertainment area and views across the London skyline.

The hotel also brings a new neighbourhood eatery, the OXBO Bankside Restaurant, to the area, alongside The Distillery, a cool and casual bar. As well as, the breath-taking 570m² ballroom, and stunning event rooms space which can accommodate a variety of events, from small and intimate, to larger-scale, more spectacular celebrations and gala dinners, catering from 8 to 700 guests.

Night Receptionist

Hilton London Bankside

We are now looking for a Night Receptionist to join the incredible team at our 5* Hilton, London Bankside.

Being a key part of the Splendid family, all our team members need to be able to promise to:

  • Being the Best;
  • Making Responsible Decisions;
  • Treating others, the Way They Would Like to Be Treated;
  • Continually Challenge Yourself and Each other.

Key Responsibilities

  • To have the talent and ability to deliver an outstanding service consistently.
  • To assist guests efficiently, courteously and professionally in all Front Office related matters and areas including Reception, Switchboard and all relevant guest facing areas.
  • To maintain a high standard of service and quality delivery at all times; when answering telephones, registering guests, assigning rooms, checking out guests and assisting in any guest requests.
  • To have the ability to multitask, work under pressure and be organised.
  • To have the ability to remain calm during difficult situations or in a very busy environment
  • To ensure all guest complaints or issues are quickly resolved maintaining high quality guest service.
  • To administer cash and floats in an accurate manner.
  • To undertake all training as required (e.g. first aid, health and safety, customer service).

Person Specification

1. Knowledge, skills and abilities

  • Makes responsible decisions for the company and the guest
  • Can communicate clearly in a variety of communication settings and styles
  • Prioritises on the critical issues and puts others aside until they become important.
  • Constantly looks for self-development opportunities
  • Demonstrate self-assurance in leading others in difficult and challenging assignments
  • Must be flexible with the changing shifts
  • Must be able to work on full time basis including weekends

2. Proven experience/education level

  • Previous customer service experience in hospitality industry
  • Second language is preferred

Benefits

At Hilton London Bankside we’ll give you a generous financial and benefits package including hotel discounts worldwide, great training and development opportunities, pension scheme, season ticket loan, meals on duty, access to a wide variety of discount schemes within Splendid Hospitality Group and the chance to work with a great team of people.

 


 
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Location
Hilton London Bankside
2-8 Great Suffolk Street, London, United Kingdom, SE1 0UG
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