Night Receptionist

  • Department:
    Front Office
  • Position Commitment:
    Full Time
  • Location/Hotel - click here for more information on the property:
  • Vacancy Reference:
  • Vacancy Start Date:
    24 January 2019
Night Receptionist

We are now looking for a Night Receptionist to join the Team and The Grand Hotel York


Being a key part of the Splendid family, all our team members need to be able to promise to:

  • Be the Best;
  • Make Responsible Decisions;
  • Treat Others, the Way They Would Like to Be Treated;
  • Continually Challenge Yourself and Each Other.

Position Purpose

  •   To be a welcoming and friendly host to all guests coming in and out of the hotel, providing luxury hospitality to our guests and working as a team to provide the greatest guest experience possible.

Key Responsibilities

  • To carry out the full check in and check out processes in a seamless manner.
  • Answering the telephone in a warm and friendly manner.
  • Ensure all guest complaints or issues are quickly resolved to maintain high quality customer service. To include overnight in room dining deliveries, plus any minor maintenance or housekeeping assistance required.
  • To ensure that all reservations and cancellations are processed efficiently.
  • To administer cash and floats in an accurate manner.
  • To administer all Night Audit procedures to the high standard

Person Specification

1. Knowledge, Skills & Abilities

  • To have great customer service with a friendly and welcoming approaching
  • Excellent interpersonal skills, including a pleasant telephone manner
  • Ability to remain calm during difficult situations or in a very busy environment
  • The ability to work as part of team or alone
  • Good administrative skills and IT literacy
  • Experience using a Property Management System
  • To be discreet, diplomatic, reliable and trustworthy
  • Have a good command of written and spoken English
  • You must be eligible to live and work in the UK
  • Must be flexible to work on rota basis

2. Proven Experience/Education Level

  • Previous customer service experience in hospitality industry is preferable
  • Previous experience within administration or cash handling role 
  • Previous experience of working night shifts


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The Grand York
Grand Hotel, York, Yorkshire, United Kingdom, YO1 6GD
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