Night Receptionist

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  • Department:
    Front Office
  • Position Commitment:
    Part Time
  • Location/Hotel - click here for more information on the property:
  • Vacancy Reference:
    1318
  • Vacancy Start Date:
    11 March 2019
Night Receptionist

Comfort Inn – Kings Cross

We are now looking for a Receptionist to join the small and friendly team at Comfort Inn Kings Cross to be at the forefront of our guest's experience with us.

Being a key part of the Splendid family, all our team members need to be able to promise to:

  • Being the Best;
  • Making Responsible Decisions;
  • Treating others, the Way They Would Like to Be Treated;
  • Continually Challenge Yourself and Each other.

Position Purpose

Undertake all Front of House duties, including meeting, greeting and attending to the needs of our Splendid guests, to ensure an extraordinary customer service experience at all times.

Key Responsibilities

  • Carrying out the full check in and check out processes in a seamless manner.
  • Build a good rapport with all guests and resolve any complaints or issues quickly to maintain high quality customer service.
  • To ensure that all reservations and cancellations are processed efficiently.
  • Administer the general petty cash system and float accurately.
  • To undertake all training as required (e.g. first aid, health and safety, customer service).

Person Specification

Knowledge, skills and abilities

  • Friendly and welcoming approaching with excellent interpersonal skills
  • Ability to remain calm during difficult situations or in a very busy environment
  • IT literacy - intermediate user knowledge of Microsoft Office (including Outlook)
  • Have a good command of written and spoken English
  • Be eligible to work in the UK on full time basis
  • Must be flexible to work on rota basis

Proven experience/education level

  • Previous customer service experience in hospitality is preferable
  • Experience using a Property Management System
  • Previous experience in Health & Safety, First Aid an advantage

 


 
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Location
Comfort Inn Kings Cross
2-5 St Chad's Street, King's Cross, London, United Kingdom, WC1H 8BD
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