Splendid Family - Night Receptionist (1711)

Night Receptionist

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  • Department:
    Front Office
  • Position Commitment:
    Part Time
  • Location/Hotel - click here for more information on the property:
  • Vacancy Reference:
    1711
  • Pay Rate:
    Per Hour
  • Salary:
    8.88
Night Receptionist - Part Time

easyHotel Reading located within walking distance of Reading town centre and Reading train station is now looking for a part-time Night Receptionist to join our team. 

The part time contract is offering 24 - 32 hrs per week with potential for more!

We’re offering

  • Competitive pay rate
  • 28 holiday days (pro-rata)
  • Part time, flexible contract 
  • 24/7 Employee Assistance Programme for you and your family
  • Heavily discounted hotel stays and food & beverage discounts
  • Development opportunities within one of the UK's fastest growing privately-owned hotel groups
  • Amazing high street and lifestyle savings for you and your family

Being a key part of the Splendid family, all our team members need to be able to promise to:

  • Being the Best;
  • Making Responsible Decisions;
  • Treating others, the Way They Would Like to Be Treated;
  • Continually Challenge Yourself and Each other.

Key Responsibilities

  • Welcome guests in a friendly and professional manner.
  • Check guests in, issue room keys, provide information on hotel services, optional extras and room location as well as
  • Answer, record and process all guest calls, messages, requests, questions or concerns.
  • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
  • Follow hotel health and safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behaviour to the supervisor or manager on duty.
  • Book guest reservations for individuals that are requested either by phone or from within the hotel; process cancellations, amendments, and information updates on changes.
  • Work as part of a team and communicate with other hotel departments,
  • Ensure night audit and daily reporting is completed at appropriate time.
  • Perform regular security checks throughout the hotel,

Person Specification

Knowledge, Skills & Abilities

  • Ability to remain calm during difficult situations
  • Good administrative skills
  • Friendly and welcoming approach with excellent interpersonal skills, including a pleasant telephone manner
  • IT literacy - intermediate user knowledge of Microsoft Office (including outlook) and experience using cloud based systems,
  • Have a good command of written and spoken English.
  • Experience using a Property Management System Hetras/Opera would be an advantage
  • Be eligible to work in the UK on full time basis
  • Must be flexible to work on rota basis

Proven Experience/Education Level

  •  Previous customer service experience in hospitality industry is preferable 

 


 
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Location
easyHotel Reading
132-138 Caversham Road, Reading, Berkshire, United Kingdom, RG1 8AY
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