Splendid Family - Night Receptionist (3111)

Night Receptionist

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  • Department:
    Nights
  • Position Commitment:
    Full Time
  • Location/Hotel - click here for more information on the property:
  • Vacancy Reference:
    3111
  • Pay Rate:
    Per Annum
  • Salary:
    20000
[INSERT ROLE]

Night Receptionist, The Grand York 

£23,504 per annum, 4 shifts per week with 3 days off.

We are looking for a Night Receptionist to assist our existing team in providing seamless service to our guests. 

What we offer you:

We want our Team to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen to develop you’ll have the opportunity to explore the business with various career options. In addition, on offer:

  • Inclusive Culture of Family
  • Fully funded and supported Apprenticeship programmes
  • 50% of Food and Beverage in all Splendid Hotels
  • £45 Splendid Family room rate discount
  • 30% Discounted Friends and Family hotel rates in Splendid Hotels
  • Complimentary one night stay at The Grand when you start
  • The Grand Cookery School discount 50% and 25% for friends and family
  • Discounted local NCP car parking
  • Monthly Pay Day treats
  • Visit York discounts
  • 'Star of The Month' Reward and Recognition event
  • Departmental incentives
  • Save money and enhance your wellbeing with Abode
  • Retail Trust Employee Assistance Programme (EAP)
  • Mental Health First Aiders onsite
  • Employee referral scheme
  • No split shifts
  • Hot and Cold food offerings for all team members on shift

About us:

Built in 1906, The Grand is York’s only five-star hotel. Located within York’s city walls and with views of York Minster, the hotel holds an enviable and proud position in the city and local community.

Along with our 207 guest rooms, there’s the award-winning Rise Restaurant, The Rise Bar & Terrace, Hudson’s Restaurant, a state-of-the-art Cookery School, The 1906 Bar & Lounge, our executive White Rose Lounge, an atmospheric Spa, stunning Meeting and Event spaces and In-Room Dining. Every day is different and memorable at The Grand and we live to create special memories.

Once the famed Headquarters of the North East Railway Company, our magnificent building is bursting with original features and all the grandeur of its former life as the “Palace of Business” – making it a truly beautiful and inspiring place to work and grow.

Your role in our family:

The ideal candidate:

  • Achieve positive outcomes from Guest queries in a timely and efficient manner
  • Ensure an efficient reception experience for Guests, including check in/out
  • Take and amend reservations, controlling and running the end of day audit, take/deliver room service orders
  • Ensure that Hotel teams are kept fully aware of any relevant feedback from guests and, or, other departments
  • Demonstrate a high level of customer service at all times
  • Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
  • Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
  • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
  • Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
  • Follow company brand standards
  • Ensure highest levels of health and safety and performs security duties and hotel walks.
  • Assists hotel and Front of House department with any other relevant tasks.

The Splendid Group is an equal opportunities employer, committed to hiring a diverse workforce and sustaining an inclusive culture.


 
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Location
The Grand York
Grand Hotel, York, Yorkshire, United Kingdom, YO1 6GD
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