Splendid Family - Operations Manager (1307)

Operations Manager

  • Department:
  • Position Commitment:
    Full Time
  • Location/Hotel - click here for more information on the property:
  • Vacancy Reference:
  • Vacancy Start Date:
    1 March 2019
Operations Manager

Hotel Indigo Edinburgh, are now looking for an Operations Manager, to join their successful, hard-working team.

Being a key part of the Splendid family, all our team members need to be able to promise to:

  • Be the Best;
  • Make Responsible Decisions;
  • Treat Others, the Way They Would Like to Be Treated;
  • Continually Challenge Yourself and Each Other.

Position Purpose

  • Inspire and deliver our hotels operational objectives by leading from the front with a hands-on approach to team development, delivering extraordinary customer service with an ethos of reward & recognition.

Key Responsibilities

  • Ensure highest levels of guest satisfaction.
  • Assist our General Manager in the development, implementation and monitoring of financial and operational plans for the hotel to ensure optimum guest satisfaction, sales potential and profitability.
  • Direct day-to-day activities, plan and assign work, and establish performance and development goals for team members.
  • Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance, and recognise good performance.
  • Educate, train and motivate hotel staff while ensuring they have the information, market data, tools and equipment to successfully carry out job duties.
  • Promote teamwork and quality service through daily communication and coordination with Heads of Departments
  • Interact with guests and individuals outside the hotel, including, but not limited to, current and potential clients, owning company representatives, community leaders, government officials, travel industry representatives, suppliers, competitors and other members of the local community.
  • Ensure a safe and secure environment for guests, team members and hotel assets in compliance with policies and procedures and regulatory requirements.
  • Raise awareness of hotel and brand in local community. Drive team member involvement in community organisations, activities and businesses.
  • Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint

Person Specification

1. Knowledge, Skills & Abilities


  • Strong communication and listening skills.
  • The ability to motivate, support and encourage
  • Excellent leadership skills with a hands-on, lead-by-example work style
  • Commitment to exceptional guest service
  • Goal & quality orientated
  • The ability to remain calm under pressure
  • Be able to adapt to a flexible working pattern
  • Have good IT skills


  • Be able to communicate with all stakeholders to influence change
  • Be accountable for all operational costs  
  • Have previous IHG brand experience
  • Proven track record of positive guest satisfaction scores
  • Knowledge of third-party revenue streams and experience driving sales and managing marketing initiatives
  • Fully understand the hotels P&L and be able to deliver cost initiatives
  • Be able to look at new ways of working that gives us a unique stance in our market place
  • Manage the hotels on-line reviews  

2. Proven Experience/Education Level

  • Qualification in Business Administration, Hotel/Hospitality Management or relevant field
  • Experience in a managerial position


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Hotel Indigo Edinburgh
51 – 59 York Place, Edinburgh, Scotland, EH1 3JD
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