Splendid Family - Operations Manager (1695)

Operations Manager

  • Department:
    Front Office
  • Position Commitment:
    Full Time
  • Location/Hotel - click here for more information on the property:
  • Vacancy Reference:
  • Salary:

Vanbrugh House Hotel

We are now looking for a new Receptionist to join the small and remarkable team at the Vanbrugh House Hotel, Oxford.

Being a key part of the Splendid family, all our team members need to be able to promise to:

  • Being the Best;
  • Making Responsible Decisions;
  • Treating others, the Way They Would Like to Be Treated;
  • Continually Challenge Yourself and Each other.

Key Responsibilities

  • Undertake all Front of House duties, including meeting, greeting and attending to the needs of guests, to ensure an extraordinary experience for all of our guests.
  • Building a great rapport with all guests and resolve any complaints or issues quickly to maintain high quality customer service.
  • Ensure that all reservations and cancellations are processed efficiently.
  • To administer the general petty cash system and float in an accurate manner.
  • Undertake all training as required (e.g. first aid, health and safety, customer service).
  • Perform other duties as assigned including serving on bar, restaurant, cleaning duties, action special guest requests, etc.

Person Specification

1.  Knowledge, skills and abilities

  • Friendly and welcoming approaching
  • Excellent interpersonal skills, including a pleasant telephone manner
  • Ability to remain calm during difficult situations or in a very busy environment
  • IT literacy - intermediate user knowledge of Microsoft Office (including outlook) and experience using internet portals
  • Experience using a Property Management System
  • Have a good command of written and spoken English
  • Be eligible to work in the UK on full time basis and must be flexible to work on rota basis

2.  Proven experience/education level

  • Previous customer service experience
  • Previous experience in Health & Safety, First Aid is preferable

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Vanbrugh House Hotel
20-24 St Michael's Street, Oxford, Oxfordshire, United Kingdom, OX1 2EB
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