Splendid Family - Operations Manager (1716)

Operations Manager

  • Department:
  • Position Commitment:
    Full Time
  • Location/Hotel - click here for more information on the property:
  • Vacancy Reference:
  • Pay Rate:
    Per Annum
  • Salary:
    £28K - £32K
Operations Manager

Mecure Brigstow - Bristol

Mercure Brigstow located in the heart of Bristol’s Old City is looking for a full time, permanent Operations Manager to join our close knit team.

Our boutique style 116 roomed hotel is right by the waterside, with a unique food and beverage concept and within easy walking distance of the prime cultural, business and shopping districts.

We’re offering

  • Competitive salary
  • 28 holiday days
  • Full time, permanent contract 
  • 24/7 Employee Assistance Programme for you and your family
  • Heavily discounted hotel stays and food & beverage discounts
  • Development opportunities within one of the UK's fastest growing privately-owned hotel groups
  • Amazing high street and lifestyle savings for you and your family

Being a key part of the Splendid family, all our team members need to be able to promise to:

  • Be the Best;
  • Make Responsible Decisions;
  • Treat Others, the Way They Would Like to Be Treated;
  • Continually Challenge Yourself and Each Other.

Position Purpose

The role of Operations Manager is to oversees the complete day-to-day operations of the hotel ensuring that each department works in alignment to provide consistent and exceptional service delivery to guests.  This individual will implement and embed company and brand policies and procedures which will ensure that the hotel is responsibly run and compliant, as well as maximizing hotel revenue stream (Rooms , F&B , M&E , Other sales) through agreed Sales, Marketing and Revenue strategies delivering a consistent and predictable profit margins.

Key Responsibilities

  • Understand and support revenue development strategy and deliver consistent and predictable bottom line results for the hotel.
  • Ensure the hotel has the right people, in the right place at the right time by effectively recruiting , leading and develop a highly motivated and flexible team maintaining exceptional standards of product and service delivery and constantly exceeding customer expectations..
  • To run a responsible business as demonstrated by full compliance with external legislative and statutory requirements as well as internal operational control checks;
  • To fully support the implementation of Group and Brand projects and policies

Person Specification

1. Knowledge, Skills & Abilities

  •  Preferred -
    • Aptitude in financial management, financial reports and analysis
    • Strong communication and listening skills, excellent speaking, reading and writing skills
    • The ability to motivate other members of staff
    • Thorough understanding of a P&L and ability to impact the bottom line regardless of top line performance.
    • General knowledge of local market and segmentation
    • Excellent leadership skills with a hands-on, lead-by-example work style
    • Resilience when facing setbacks
    • Commitment to exceptional guest service
    • Goal & quality oriented
    • The ability to remain calm under pressure
    • Ability and willingness to work flexible hours including weekends, holidays and late nights.
  •  Exceptional -
    • Ability to define ownership and accountability with stakeholders
    • Strong revenue management experience
    • Proven track record in delivering financial results
    • Proven track record of building a cohesive team and facilitating goal accomplishment.
    • Ability to inspire associates and to create a culture of care and accountability
    • Proven track record of positive guest satisfaction scores
    • Knowledge of third-party revenue streams and experience driving sales and managing marketing initiatives
    • Thorough understanding of a P&L and ability to impact the bottom line regardless of top line performance.
    • Good understanding of procurement functions, pricing strategies as well as sales & marketing methods
    • Proven experience of achieving strong financial returns and market performance through the development of a peak performing team.

2. Proven Experience/Education Level

  • Qualification or proven experience in Business Administration, Hotel/Hospitality Management or relevant field

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Mercure Bristol Brigstow Hotel
Welsh Back 5-7, Bristol, United Kingdom, BS1 4SP
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