Splendid Family - Part-time Receptionist (1830)

Part-time Receptionist

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  • Department:
    Front Office
  • Position Commitment:
    Full time / Part time
  • Location/Hotel - click here for more information on the property:
  • Vacancy Reference:
    1830
  • Pay Rate:
    Per Hour
  • Salary:
    £8.21
Receptionist (Part Time)

City Continental

We are now looking for a new Receptionist to join the friendly team at City Continental Kensington, being the forefront of our guest experience!

Being a key part of the Splendid family, all our team members need to be able to commit to:

  • Being the Best;
  • Making Responsible Decisions;
  • Treating others, the Way They Would Like to Be Treated;
  • Continually Challenge Yourself and Each other.

Position Purpose

To undertake all Front of House duties, including meeting, greeting and attending to the needs of our Splendid guests, to ensure an extraordinary customer service experience each and every time.

Key Responsibilities

  • Carrying out the full check in and check out processes in a seamless manner.
  • Build a good rapport with all guests and resolve any complaints or issues quickly to maintain high quality customer service.
  • To ensure that all reservations and cancellations are processed efficiently.
  • Administer the general petty cash system and float accurately.
  • To undertake all training as required (e.g. first aid, health and safety, customer service).

Person Specification

Knowledge, skills and abilities

  • Friendly and welcoming approaching
  • Excellent interpersonal skills, including a pleasant telephone manner
  • Ability to remain calm during difficult situations or in a very busy environment
  • The ability to work as part of team or alone
  • IT literacy - intermediate user knowledge of Microsoft Office (including Outlook) and experience using internet portals.
  • Be eligible to work in the UK on full time basis
  • Must be flexible to work on rota basis

Proven experience/education level

  • Previous customer service experience in hospitality industry is preferable
  • Experience using a Property Management System.
  • Previous experience in Health & Safety, First Aid an advantage

 
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Location
City Continental Kensington
11-13 Penywern Road, Earls Court, London, United Kingdom, SW5 9TT
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