Splendid Family - Reception Manager (2459)

Reception Manager

  • Department:
    Front Office
  • Position Commitment:
    Full Time
  • Location/Hotel - click here for more information on the property:
  • Vacancy Reference:
  • Salary:
Reception Manager

Assistant Front Office Manager, Hilton London Bankside

If you love being part of a lively operation and to be at the forefront of delivering exceptional guest experience, being an Assistant Front Office Manager at the luxurious 5* Hilton London Bankside could be the perfect role for you!

Being a key part of the Splendid family, all our team members need to be able to promise to:

  • Being the Best;
  • Making Responsible Decisions;
  • Treating others, the Way They Would Like to Be Treated;
  • Continually Challenge Yourself and Each Other.

What we offer you:

We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen to develop you’ll have the opportunity to explore the business with various career options. In addition, on offer:

  • 28 holiday days (pro rata for part time)
  • Automatic enrolment into a workplace pension scheme
  • Heavily discounted hotel stays and food & beverage discounts
  • Amazing high street and lifestyle savings for you and your family
  • Uniform
  • 24/7 Employee Assistance Programme for you and your family

About us:

 Located between the Southbank and Borough Market, a stone’s throw away from the Tate Modern, Hilton London Bankside is a spacious and modern hotel with a twist.

Your role in our family:

Key responsibilities to your role: 

  • Work closely with Guest Relations, Concierge and Reservations to ensure the team have a full understanding of the requirements of guests who are arriving, in house and departing
  • Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
  • Seek verbal feedback from customers on a regular basis and respond to all guests' queries in a timely and efficient manner
  • Manage, record and resolve complaints promptly
  • Overview the Concierge Department and assist with the daily duties
  • Ensure all employees receive regular training to update their skills and knowledge and meet their own personal development needs
  • Recruit, manage, train, and develop the reception and concierge team

Person Specification

  1. Knowledge, Skills & Abilities

Preferred –

  • A professional appearance and manner
  • Excellent command of spoken English
  • Strong customer focus and ability to engage and connect with guests
  • Ability to multitask and prioritise
  • Flexibility to work a variety of shift patterns
  • A desire to provide exceptional customer service
  • Excellent planning and organizing skills, ability to multi-task and meet deadlines

Exceptional –

  • Ability to speak additional languages is highly desirable
  • Strong leadership skills; having worked in a supervisory role previously
  1. Proven Experience/Education Level
  • Previous experience working in Front Office, preferably within luxury hotel properties
  • Proficiency with computers and Property Management systems, ideally experienced in ONQ systems
  • Minimum 1 year supervisory experience in a 5* hotel or similar environment
  • A degree from Hotel Management (or similar) school is desirable


What happens next:

Does this role suit your skillset? Apply now, this takes seconds, you’ll just need to provide some contact details along with a CV.  Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, your experience and let us tell more about the Splendid group.

The Splendid Group is an equal opportunities employer, committed to hiring a diverse workforce and sustaining an inclusive culture. 


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Hilton London Bankside
2-8 Great Suffolk Street, London, United Kingdom, SE1 0UG
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