Splendid Family - Reception Manager (2542)

Reception Manager

  • Department:
    Front Office
  • Position Commitment:
    Full Time
  • Location/Hotel - click here for more information on the property:
  • Vacancy Reference:
  • Pay Rate:
    Per Annum
  • Salary:
[Front Office Manager]

Reception Manager, Mercure Bristol Brigstow

Are you an emerging leader ready for your next exciting opportunity?

As front Office Manager you will oversees the complete day-to-day Reception Department including admin, ensuring the team provide consistent and exceptional service delivery to guests.  Implement company and brand policies and procedures which will ensure that the Department is responsibly run and compliant. Maximizing occupancy and F&B revenue stream (Breakfast, Lunch, Dinner, Bar & M&E) through agreed Sales, Marketing and Revenue strategies, as well as delivering a consistent and predictable gross operating profit margins with the assigned Support Team

What we offer you:

We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen to develop you’ll have the opportunity to explore the business with various career options. In addition, on offer:

  • 28 holiday days
  • Automatic enrolment into a workplace pension scheme
  • Heavily discounted hotel stays and food & beverage discounts
  • Amazing high street and lifestyle savings for you and your family
  • Uniform
  • 24/7 Employee Assistance Programme for you and your family

About us:

Mercure Brigstow Bristol Hotel is a 4-star hotel located in the vibrant part of Bristol city centre. We are just steps away from main venues in Bristol, Saint Nicolas Market, The Hippodrome, The Old Vic, Cabot Circus and the Floating Harbour. Buttermilk and Maple, our restaurant, coffee shop and bar is open from early hours to late at night. Buttermilk and Maple is a concept that deliver great quality food and beverages. We are conscious to promote the best of Bristol, from locally sourced products to carefully curated craft beers, ciders and cocktails.

The hotel also have 4 meeting rooms, ideal location for organizing meetings, training's and private events.

Your role in our family:

Key responsibilities to your role: 

  • Understand top line revenue strategy and maximise hotel occupancy by managing room inventory whilst delivering consistent and predictable bottom-line results for the Room Department.
  • To ensure the Reception / FOH department has the right people, in the right place, at the right time as demonstrated to be fully compliant with company people processes and agreed manning guide to flex with payroll budget %.
  • To run a responsible business as demonstrated by full compliance with external legislative and statutory requirements as well as internal operational control checks.
  • To effectively recruit, lead and develop a highly motivated team maintaining exceptional standards of product and service delivery and constantly exceeding customer expectations.
  • To fully support the implementation of Group and Brand projects and policies
  • Guest Experience:
    • Handling customer complaints.
    • Review guest and respond feedback and implement strategies for continuous improvement.
    • Establish and implement appropriate service recovery guidelines to ensure complete guest satisfaction.
    • Communicate to other departments all pertinent information requirements and special needs for arriving VIP’s, large groups, and other key guests.

What happens next:

Does this role suit your skillsets? Apply now, this takes seconds, you’ll just need to provide some contact details along with a CV.  Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, your experience and let us tell more about the Splendid group.

The Splendid Group is an equal opportunities employer, committed to hiring a diverse workforce and sustaining an inclusive culture.


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Mercure Bristol Brigstow Hotel
Welsh Back 5-7, Bristol, United Kingdom, BS1 4SP
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