Splendid Family - Reception Supervisor (2274)

Reception Supervisor

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  • Department:
    Front Office
  • Position Commitment:
    Full Time
  • Location/Hotel - click here for more information on the property:
  • Vacancy Reference:
    2274
  • Pay Rate:
    Per Annum
  • Salary:
    21000
Reception Supervisor

Reception Supervisor

Reception Supervisor will supervise the efficient operation of the department and will be responsible for ensuring that the highest standards of guest care are maintained at all times, as well as ensuring all procedures and processes are followed by reception team members. This role will support the Reception Manager in delivering efficient and friendly service by the reception team.

What we offer you:

We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen to develop you’ll have the opportunity to explore the business with various career options. In addition, on offer:

  • 28 holiday days (pro rata for part time)
  • Automatic enrolment into a workplace pension scheme
  • Heavily discounted hotel stays and food & beverage discounts
  • Amazing high street and lifestyle savings for you and your family
  • Uniform
  • 24/7 Employee Assistance Programme for you and your family

Your role in our family:

Key responsibilities to your role: 

  • Overall supervision of the Reception shift and team maintaining consistently high standards of customer service and maximisation of rooms revenue
  • Responsible for departmental training of existing and new team members
  • Responding to all customer queries in a polite, friendly and efficient manner. Dealing with complaints within bounds of responsibility
  • To ensure all Front office procedures are adhered to
  • To ensure a smart appearance of all Front Desk staff at all times and that the correct uniform is worn
  • Assisting Reception Manager with duties and tasks as required
  • Performs check ins and check outs and actively participates in creating luxury guest journey at all touch points of their stay

Person Specification:

  • Previous hotel reception experience required
  • Previous experience in customer service role required
  • Knowledge of Opera reservation system required
  • Friendly, confident and outgoing personality
  • Effective communication skills
  • Attention to detail
  • Great organisational skills
  • Team Player

A motivated and focused individual who takes it on board to drive themselves

What happens next:

Does this role suit your skillset? Apply now, this takes seconds, you’ll just need to provide some contact details along with a CV.  Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, your experience and let us tell more about the Splendid group.

The Splendid Group is an equal opportunities employer, committed to hiring a diverse workforce and sustaining an inclusive culture.

 


 
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Location
The Grand York
Grand Hotel, York, Yorkshire, United Kingdom, YO1 6GD
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