Splendid Family - Reception Team Member (1790)

Reception Team Member

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  • Department:
    Front Office
  • Position Commitment:
    Full Time
  • Location/Hotel - click here for more information on the property:
  • Vacancy Reference:
    1790
  • Pay Rate:
    Per Hour
  • Salary:
    £9.00 hour
Reception Team Member - Full Time

ibis Styles - Heathrow East

**New Hotel Opening** Our new 125 bedroom ibis Styles Heathrow East is looking for full time Reception Team Member. This is an excellent opportunity to get opening experience!

Situated just 3.8 miles from Heathrow Terminal 5 the hotel also includes a meeting room, dining and car parking, creating a new experience for business and travellers alike. 

We’re offering

  • Competitive pay rate
  • 28 holiday days 
  • Full Time
  • 24/7 Employee Assistance Program for you and your family
  • Heavily discounted hotel stays and food & beverage discounts
  • Development opportunities within one of the UK's fastest growing privately-owned hotel groups
  • Amazing high street and lifestyle savings for you and your family

 

Being a key part of the Splendid family, all our team members need to be able to promise to:

  • Be the Best;
  • Make Responsible Decisions;
  • Treat Others, the Way They Would Like to Be Treated;
  • Continually Challenge Yourself and Each Other.

Position Purpose

To provide our guests with the highest level of customer service and care, and ensure this is consistent with every guest that comes into our hotel. 

Ensuring all procedures and checklists are completed in in a timely manner.

Meeting the required targets for loyalty program enrollments and up-sells.

 

Key Responsibilities

  • To provide all our guests with the highest level of Customer Care.
  • To carry out Check In and Check out procedures in a seamless manner
  • To ensure all guests receive prompt attention and personal recognition, meeting expectations with regards to all special requests. Keeping guests up to date with developments concerning inquiries/complaints they have made.
  • Be proactive in up selling and promoting all aspects of the hotel to ensure individual and team targets are met.
  • Be vigilant and aware regarding all Health & Safety issues. 
  • Ensure that all charges have been posted correctly, all forms are completed for refunds, and that the banking, floats and balancing are correct for your shift.
  • Give a comprehensive handover using the handover document and live Excel sheet to the next team in the back office.
  • Work closely with all other departments to ensure excellent communication among all areas and be proactive and willing to assist other departments when the business requires.
  • When necessary help in other departments such as F&B for the smooth run of the business and operations.
  • Multi-skilled both reception and F&B
  • Have a desire and ability to improve your own knowledge and abilities through on-going training, and undertake all mandatory trainings as required (e.g. first aid, health and safety, customer service)
  • Work as part of a diverse team with colleagues from different points of view, cultures and countries.

Person Specification

1. Knowledge, Skills & Abilities

Friendly, warm and welcoming to everyone

Excellent interpersonal skills, including a good telephone manner

Ability to remain calm during difficult situations or in a very busy environment

Ability to work well in a team and be self-motivated to complete tasks

Good time keeping, communication and administrative skills

 

  •  Preferred - 

IT literacy - intermediate user knowledge of Microsoft Office (including outlook) and experience using internet portals.

Prior Customer Service experience in the hospitality industry in Accor properties and Ibis in particular will be an advantage.

Experience using FOLS.

  •  Exceptional -

Use of FOLS and/or Agent cash.

First Aid at work

 

2. Proven Experience/Education Level

  • Previous experience within Hospitality industry.

 


 
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Location
ibis Styles Heathrow Airport East
366 Great West Road, Hounslow, United Kingdom, TW5 0BD
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