• Department:
    Front Office
  • Position Commitment:
    Full Time
  • Location/Hotel - click here for more information on the property:
  • Vacancy Reference:
  • Vacancy Start Date:
    1 February 2019

Holiday Inn Northampton West

We are now looking for a Receptionist to join the amazing team at Holiday Inn, Northampton West (Flore)

Being a key part of the Splendid family, all our team members need to be able to payroll to:

  • Being the Best;
  • Making Responsible Decisions;
  • Treating others, the Way They Would Like to Be Treated;
  • Continually Challenge Yourself and Each other.

Key Responsibilities

  • To carry out the full check in and check out processes in a seamless manner for all of our guests.
  • Ensure you are fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information onto the guest whenever the possibility arises in order to maximise hotel sales.
  • To have a full working knowledge of the IHG Rewards programme and its benefits, taking every opportunity to enrol new members.
  • Whenever possible to anticipate guest needs, to be aware of all written and spoken requests and to carry out these requests in a courteous and helpful manner.
  • Ensure that all charges are correctly posted to the guests’ bills following the standard procedures.
  • Deal with cash, cheque and credit transactions in accordance with the hotel and company policy, and to ensure that any discrepancies are reported immediately.
  • Ensure the float handed over is checked and correct. Ensure all messages received for guests and passed on accurately and as quickly as possible.
  • Ensure a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained.

 Person Specification

1.  Knowledge, skills and abilities

  • Friendly and welcoming approaching
  • Excellent interpersonal skills, including a pleasant telephone manner
  • Ability to remain calm during difficult situations or in a very busy environment
  • IT literacy - intermediate user knowledge of Microsoft Office (including outlook) and experience using internet portals.
  • Experience using a Property Management System.
  • Have a good command of written and spoken English
  • Be eligible to work in the UK on full time and rota basis

2.  Proven experience/education level

  • Previous customer service experience in hospitality industry is preferable

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Holiday Inn Northampton West
High Street, Flore Northampton, Northampton, United Kingdom, NN7 4LP
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