Splendid Family - Receptionist (1730)


  • Department:
    Front Office
  • Position Commitment:
    Full Time
  • Funding Source:
  • Location/Hotel - click here for more information on the property:
  • Vacancy Reference:
  • Pay Rate:
    Per Annum
  • Salary:
Funding Source:
  • The Grand York

Work at York’s finest address, The Grand York, and be a part of creating five star experiences for our guests. We pride ourselves on offering true Yorkshire hospitality in grand surroundings and welcome applicants who wish to help us achieve this goal on a daily basis.

The Grand York, is Yorkshire’s only AA accredited 5 star hotel and is housed in the former Headquarters of the North Eastern Railway. Following a recent expansion, our hotel now boasts 207 luxurious guest rooms, two restaurants – The Rise, and the 3 AA Rosette Restaurant, Hudsons alongside our 1906 Bar, exclusive White Rose Lounge, seven conference and events spaces, a spa and the a brand new Cookery School.


We are now looking for a Receptionist to join the fantastic team at The Grand, Yorks only 5* property.

Being a key part of the Splendid family, all our team members need to be able to promise to:

  • Being the Best;
  • Making Responsible Decisions;
  • Treating Others, the Way They Would Like to Be Treated;
  • Continually Challenge Yourself and Each Other.

Key Responsibilities

  • To carry out the full check in and check out processes in a seamless manner.
  • Ensure all of our guests get 5* service
  • Undertake all front of house duties including: meeting, greeting and attending to the needs of guests, to ensure an extraordinary guest experience.
  • Ensure any guest complaints or issues are quickly resolved
  • Administer all routes of reservations to ensure that room bookings are made and recorded accurately.
  • Ensure that all reservations and cancellations are processed efficiently.

Person Specification

1.  Knowledge, skills and abilities

  • Excellent interpersonal skills, including a pleasant telephone manner
  • Ability to remain calm during difficult situations or in a very busy environment
  • The ability to work as part of team or alone
  • Good administrative skills and IT literacy
  • Experience using a Property Management System
  • To be discreet, diplomatic, reliable and trustworthy
  • Have a good command of written and spoken English
  • Must be able to work on full time basis, must be flexible to work on rota basis

2.  Proven experience/education level

  • Previous customer service experience in hospitality industry is preferable
  • Experience of working in a 5* property would be extraordinary


  • Uniforms and meals on duty are provided
  • Discounted rates to stay at any of our hotels across Splendid Hospitality Group
  • Discount on our Spa Treatments and products
  • Learning and Development opportunities
  • A negotiated discounted rate on parking

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The Grand York
Grand Hotel, York, Yorkshire, United Kingdom, YO1 6GD
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