Splendid Family - Receptionist (1872)

Receptionist

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  • Department:
    Front Office
  • Position Commitment:
    Part Time
  • Location/Hotel - click here for more information on the property:
  • Vacancy Reference:
    1872
  • Pay Rate:
    Per Hour
  • Salary:
    £9.00
Receptionist (Part Time)

 

We are now looking for  part time Receptionist to join the wonderful Reception team at Hotel Indigo Edinburgh. This is part-time position working 20 hours per week. 

Being a key part of the Splendid family, all our team members need to be able to promise to:

  • Be the Best;
  • Make Responsible Decisions;
  • Treat Others, the Way They Would Like to Be Treated;
  • Continually Challenge Yourself and Each Other.

Position Purpose

  • To be totally customer focused by consistently delivering excellent customer service with an informed, friendly and effective approach.

Key Responsibilities

  • Carry out the full check in and check out processes in a seamless manner for all of our guests.
  • Ensure you are fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information onto the guest whenever the possibility arises in order to maximize hotel sales.
  • Have a full working knowledge of the IHG Rewards programme and its benefits, taking every opportunity to enroll new members.
  • Whenever possible to anticipate guest needs, to be aware of all written and spoken requests and to carry out these requests in a courteous and helpful manner.
  • Ensure that all charges are correctly posted to the guests’ bills following the standard procedures.
  • Deal with cash, cheque and credit transactions in accordance with the hotel and company policy, and to ensure that any discrepancies are reported immediately.
  • Cover the reception desk and bar.
  • Ensure the float handed over is checked and correct. Ensure all messages received for guests and passed on accurately and as quickly as possible.
  • Ensure a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained.
  • Assume responsibility for the building during the night and adhere to all relevant health and safety procedures.

Person Specification

1.Knowledge, skills and abilities

  • Friendly and welcoming approach
  • Excellent interpersonal skills, including a pleasant telephone manner
  • Ability to remain calm during difficult situations or in a very busy environment
  • IT literacy - intermediate user knowledge of Microsoft Office (including outlook) and experience using internet portals.
  • Experience using a Property Management System.
  • Have a good command of written and spoken English
  • Be eligible to work in the UK on full time and rota basis
  1. Proven experience/education level.
  • Previous customer service experience in hospitality industry is preferable

Being a key part of the Splendid family, all our team members need to be able to promise to:

  • Be the Best;
  • Make Responsible Decisions;
  • Treat Others, the Way They Would Like to Be Treated;
  • Continually Challenge Yourself and Each Other.

 


 
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Location
Hotel Indigo Edinburgh
51 – 59 York Place, Edinburgh, Scotland, EH1 3JD
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