Splendid Family - Receptionist/Duty Manager (1116)

Receptionist/Duty Manager

  • Department:
    Front Office
  • Position Commitment:
    Full Time
  • Funding Source:
  • Location/Hotel - click here for more information on the property:
  • Vacancy Reference:
  • Vacancy Start Date:
    19 October 2018
Funding Source:
  • Vanbrugh House Hotel

The Vanbrugh House Hotel is a boutique hotel in Oxford, nestled behind Oxford’s main street, so our guests are immediately immersed in its elegant architecture, scholarly buzz, winding rivers and countless age-old treasures.

Small and intimate yet intensely stylish, the Vanbrugh House Oxford Hotel’s 22 charming rooms and suites fuse eclectic design and comfort with enchanting historic features.

Receptionist/Duty Manager

Vanbrugh House Hotel

We are currently recruiting for a Hotel Receptionist/Duty Manager to join our fantastic team here at Vanbrugh House.

If your passion is hospitality and you enjoy working in a Small Beautiful Boutique Hotel with the concept to offer a second home feeling with the upmost personal touch, this is the role for you.

We are looking for someone consisting of a great personality, friendly and enthusiastic for providing a personalised service. Also, with the qualities of being discreet, proactive, versatile and well attentive.

Being a key part of the Team at Vanbrugh House Hotel & Splendid family, all our team members need to be able to promise to:

  • Being the Best;
  • Making Responsible Decisions;
  • Treating Others The Way They Would Like To Be Treated;
  • Continually Challenge Yourself and Each Other.

Key Responsibilities

  • Complete the required daily shift procedures list during every shift
  • To complete daily check-ins and check-outs (assistance with guests luggage is a key duty)
  • Deal with bookings by phone, e-mail or face-to-face
  • To respond to guest’s requests for information about  the hotel and its surroundings
  • Handle potential complaints and feedback in an efficient manner
  • Demonstrates teamwork by co-operating and assisting colleagues when required
  • Provide room service orders when restaurant and kitchen have closed
  • Handle cash/card payments daily and completion of the closure of shift procedures
  • To be compliant with all health and safety requirements during the shift’s at all time
  • Be fully compliant with all auditing procedures when on shift
  • To complete the required Strategic Performance Management development programme during your employment
  • Subject to Business Requirements - Shifts Cover flexibility: Early/ Late & Night Shifts

Person Specification

  1.  Knowledge, skills and abilities
  • Preferred 
    • Previous experience as a hotel receptionist
    • Have excellent communication skills both verbal & written
    • Exceptional customer service
    • Empathy for your colleagues
    • Attention to detail
    • Effective organisational skills
    • Confident and professional
    • Self-motivated, hardworking and a team player
    • Have a smart appearance
    • Punctual, reliable and flexible
    • Willingness to improve and develop their skills set within the hotel 


    • Previous experience with OPERA PMS (Property Management System)

To be successful the ideal Hotel Receptionist/Duty Manager will be well organised and detail orientated, as well as having a flexible approach and being able to adapt quickly to change. You should have proven customer service skills and the ability to anticipate guest needs, immaculate presentation, be punctual, reliable and professional with the ability to work happily, effectively and remain calm at all times.

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Vanbrugh House Hotel
20-24 St Michael's Street, Oxford, Oxfordshire, United Kingdom, OX1 2EB
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