• Department:
    Sales, Marketing and Reservations
  • Position Commitment:
    Full Time
  • Location/Hotel - click here for more information on the property:
  • Vacancy Reference:
  • Vacancy Start Date:
    22 January 2019

We are now looking for...

Being a key part of the Splendid family, all our team members need to be able to promise to:

  • Be the Best;
  • Make Responsible Decisions;
  • Treat Others, the Way They Would Like to Be Treated;
  • Continually Challenge Yourself and Each Other.

Position Purpose

  •  An exciting opportunity has arisen at the Grand Hotel & Spa to join a dynamic fast paced reservations team responsible for 80% of our hotel room revenue. As a Reservation Assistant, you will be responsible for processing all enquires made by email, phone efficiently and accurately maximising sales, occupancy and ADR to maximise room revenue

Key Responsibilities

  • You will be responsible for recording and processing all enquires made by email and phone efficiently and accurately maximising sales, occupancy and ADR to maximise room revenue.
  • To maximise sales and revenue for the hotel by ensuring a sales attitude is adopted at all times and being aware of all sales opportunities with all areas of the hotel and proactively promoting the hotel services and other revenue channels.
  • To respond to all incoming inquiries for individuals and groups, and to provide accurate and detailed quotations in a timely manner.
  • To ensure full and accurate communication with all relevant departments.
  • To maintain accurate filing systems for all correspondence within the department, and ensure all filing is completed daily.
  • To input individual/ Group/Block/ Reservations into Opera reservations system, ensuring all details are accurate and completed in line with the agreed departmental standard.

Person Specification

1. Knowledge, Skills & Abilities

  • Excellent telephone manner – a smile with every call
  • Approachable attitude and exceptional attention to detail with the ability to multi task
  • Being able to communicate effectively and build rapport with guests and fellow colleagues
  • Demonstrates flexibility
  • Previous experience of Opera desirable


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The Grand York
Grand Hotel, York, Yorkshire, United Kingdom, YO1 6GD
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