Splendid Family - Reservationist (1669)


  • Department:
    Sales, Marketing and Reservations
  • Position Commitment:
    Full Time
  • Location/Hotel - click here for more information on the property:
  • Vacancy Reference:
  • Salary:
Reservations Agent

We are now looking for a passionate and pro-active Reservations Agent to join our award-winning team at Hilton London Bankside.

Being a key part of the Splendid family, all our team members need to be able to promise to:

  • Be the Best;
  • Make Responsible Decisions;
  • Treat Others, the Way They Would Like to Be Treated;
  • Continually Challenge Yourself and Each Other.

Position Purpose

  • To ensure that reservations are dealt with effectively and to carry out effective room merchandising to maximize room revenue.

Key Responsibilities

  • To ensure that reservations are dealt with in an efficient and pleasant manner.
  • To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises in order to maximize hotel sales.
  • To provide a hospitable service.
  • To be fully conversant with OnQ PM in order to input reservations in the system without any backlog.
  • To communicate with all relevant departments at all times and assist where necessary.
  • To check all correspondence in connection with reservations and deal with accordingly.
  • To run the arrival check and ensure all traces and comments are up-to-date
  • To work in accordance with the rooms strategy/top line actions.
  • To develop and maintain good working relationships with all departments in the hotel.
  • To show willingness to take on additional responsibilities when necessary.

Person Specification

  1. Knowledge, Skills & Abilities
  • Preferred –
    • Excellent command of spoken English
    • Strong customer focus and ability to engage and connect with guests
    • Ability to multitask and prioritise
    • Flexibility to work a variety of shift patterns
    • A desire to provide exceptional customer service
    • Well-groomed and presentable
    • High level of IT proficiency
  •  Exceptional –
    • Command of an additional language is an advantage
  1. Proven Experience/Education Level
  • Previous experience with OnQ PM is an advantage
  • Experience within a similar environment in the hospitality sector is preferable, however we recruit for attitude rather than experience and will give you the tools to ensure you will be successful in your role.

Company Benefits

  • Childcare vouchers
  • Cycle to work scheme
  • Season ticket loan
  • Pension scheme
  • Complimentary meals and dry cleaning on duty
  • Discount program for you, your friends & family to stay in Hotels around the world
  • Opportunities for Internal career progression
  • Professional training and development opportunities

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Hilton London Bankside
2-8 Great Suffolk Street, London, United Kingdom, SE1 0UG
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